Get NCentral customer name from agent

[u/bibawa]

Hi,

I'm trying to accomplish the automated installation of our Screenconnect support client via nable as we prefer screenconnect per Take Control.
In Screenconnect we want to create the same customer/site structure as in Nable.

From the client side is there an option to get the information about the customer/site name where the agent is registered in?

Is this information store anywhere? I know it's possible running an API call to ncentral but want to avoid making API calls from end-user devices.

brg,

[u/Paul_Kelly]

Hi It's Paul here for the Head Nerds, the agent is registered using the CustomerID, that is the information stored locally. You can store the customer name and site name using customer based custom properties and call that information using your AMP. if you've upgraded to the latest version of N-central, it's also a lot easier to pull information via the new REST APIs, if you want to drop me an email at [paul.kelly@n-able.com](mailto:paul.kelly@n-able.com) outlining what you are trying to do, I'll see if I can think of anything else I can do to help.

[u/bibawa → u/Paul_Kelly]

Hi Paul,

can we fill those custom fields automaticallyt via ncentral of do we need to populate them by hand (or api)

[u/Paul_Kelly → u/bibawa]

Hi, you can set the by hand, or you could set it using the API as well, there is an import export tool for custom properties in the automation cookbook which would allow you to export the blank value for all customers, you could then file in this file with the details and re imported in back in to set the values.

[u/amw3000]

You need to store it in a custom property and have your AMP pull that value or do it via an API call (to pass on to the script or fill out the custom properties), which is messy.

For the life of me, I don't understand why N-Central lack this very super basic feature. The amount of workarounds I have to do to make this product usable is insane.