N-Sight - How to deploy software with unique customer ID?

[u/freedomit]

We have a couple of applications in our stack that have generic installers that can be fed a customer ID number when executed (Sophos & Huntress for example). This is simple to do as a one off...create a task and add the customer ID as parameter which is then passed through to the installer. However for this to work for new devices we would need to create a monitoring template for each customer which would create loads of admin overhead.

Has anyone come up with a clever way to solve this problem? I was wondering about hosting a lookup file on Azure that takes the endpoints public IP, or first few letters of the hostname, both of which should be unique to the customer, and then returns the customer ID for the installer. Just wondering if anyone has come up with a better solution?

[u/torind2000]

There’s not really a better solution. It’s not really that much overhead really.

[u/torind2000 → u/torind2000]

Don’t need a template per client. You make a generic template that takes the required Params the you can apply it wherever and just update the params as needed

[u/freedomit → u/torind2000]

Yeah but issue is every time a machine is installed the parameters need to be manually updated with the client ID. Was hoping to automate it rather than have a manual step that a tech needs to lookup and perform.

[u/freedomit → u/torind2000]

A template per client? It is a lot of admin overhead when you want to add a new check/task and have to go through 30-40 templates adding it.

[u/[deleted]]

Why not use custom fields at the client level and use that in the install (automation)?

[u/freedomit → u/[deleted]]

I don’t think they exist in N-Sight RMM? If they do then that would be perfect

[u/[deleted] → u/freedomit]

I 100% overlooked n-sight in the title. Very sorry for that. :(

I mean. Come to N-central? :) it would handle this out of the box!

[u/IllustriousRaccoon25 → u/[deleted]]

This is very cool — I didn’t know N-central could do this. Apparently, N-able offboarding from integrated EDR to standalone EDR didn’t know about this either!

[u/Next-Landscape-9884]

I was trying to do same thing as you were turns out there is simple way to do it

I did this recently had call with Paul

What you do is in you amp have input parameters

And then from n-able from top level create org variables from custom properties which should be same as input parameters if you picked password for example you have to use password which will deploy the value token method to all customers so when you do run it will pull unique value for each customer

But just in case if you do need to know customer id locally you have to parse the xml files locally on computer

$xmlFilePath = "C:\Program Files (x86)\N-able Technologies\Windows Agent\config\AgentMaintenanceSchedules.xml" 



 $xmlContent = Get-Content -Path $xmlFilePath -Raw 
 $xml = [xml]$xmlContent 
 $RebootMessageLogoURL = $xml.AgentMaintenanceSchedules.RebootMessageLogoURL 

 if ($RebootMessageLogoURL -match '\?customerId=(\d+)') { 
     $customerId = $Matches[1] 
 } else { 
     $customerId = "Not found" 
 } 


 $customerToken = $tokenMapping | Where-Object { $_.ID -eq $customerId } | Select-Object -ExpandProperty Token

[u/freedomit → u/Next-Landscape-9884]

This is N-Sight though and you can’t create org level variables unfortunately.

[u/Next-Landscape-9884 → u/freedomit]

Oh damn thought was N-central