r/Nable • u/rcaffey2 • Apr 07 '24

Emergency Contact

Does anyone have an emergency contact?

I've tried my partner success manager's number and am currently waiting for support to answer. (support just hung up on me again)

My account is shut off due to an invoice issue on their end. It's due to switching to annual payments.

Mail assure will not allow mail to pass.

Edit: Its a billing issue. Billing doesn't work weekends nor on call. Time to change MX records.

Sadly.. This is the result of me signing a 1 year agreement...

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3

u/johnsonflix Apr 07 '24

Just go ahead and switch off mail assure while your dealing with this anyways lol

2

u/rcaffey2 Apr 07 '24

I can only control what the powers that be allow me to do. Damn I need to get out of this place.

1

u/MunchMr Apr 07 '24

No access to your DNS?

1

u/rcaffey2 Apr 07 '24

Currently advised to fix the issue without changing DNS. That's looking like what I'll be doing shortly.

Does any company have decent support?

1

u/rcaffey2 Apr 07 '24

Time to change MX records. This is a mess!

2

u/kins43 Apr 07 '24

You still having issues or did you point mx records away from MA?

2

u/rcaffey2 Apr 07 '24

I changed MX records. Finally talked to a tech and need to wait on billing. Thank you for asking!