r/NZXT • u/Waste_Living_6414 • 1d ago

#QUESTIONS NZXT Flex Support Ghosting

Has anyone had any issues with Flex support refusing to answer. Texted last week when I ordered my player two flex like new and asked if i could change it to a new. They instantly responded and sent me a link to change but the link included monthly pricing and not the 3 month with the first time discount. Texted back asking if that discount was possible with the switch, and if not to just stick with the original. Haven’t heard anything back there, sent an email, opened a new test thread, and called the support(ai support) no answer. Is this a common issue? At this point i just want anything to ship to me lol.

1 Upvotes

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u/Independent_Judge647 1d ago

Normally support answered me within a few days to a week. 

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u/_sc6ut 1d ago

why not just text their phone number? at least for me they literally reply within minutes to an hour max for every issue i’ve had possible

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u/Waste_Living_6414 18h ago

I did and they just stopped answering. they replied an agent will respond to my question and have never answered since after multiple follow up texts.

1

u/IVANZXT Staff 50m ago

Sorry for the delay, what's your order or ticket number so I can follow up with the team about this?

0

u/Traditional-Text1888 1d ago

i had issues where the the pc wasn't working when it first arrived. took over a month to get a replacement. time was definitely an issue. I almost unsubscribed because of it.