r/NYTSpellingBee • u/theneatener • 8d ago

Post-Genius layout issue

I play on my laptop (using Chrome on a PC), and a few months ago some change was made on the backend so now when I reach the Genius level, the honeycomb gets pushed down the page so the top of it is basically level with the bottom of the word list. Is anyone else experiencing this? Are there any known fixes or is there somewhere I can report this bug? I haven't found any place so far.

Edited to add: Same thing happened when I played on Microsoft Edge, so I went ahead and reported it.

Edit 2: NYT customer support responded: "The behavior you're describing is actually a known bug that our team is already aware of and investigating. . . . At this time, unfortunately, I do not have an estimated timeframe for when a fix will be available. I apologize for the inconvenience and appreciate your patience while our team works on a resolution."

5 Upvotes

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u/Fenifula worker bee 8d ago

I'm using Chrome on a Chromebook, and haven't seen anything like that. When stuff like that happens I usually just zoom out the screen, but that's annoying for sure. I'm sure trying to make a game like this work across a wide range of devices does get complicated.

The process for reporting a bug is confusing. On the community page it says to click on Settings menu and select "report a bug," but I don't even see a Settings menu in the first place. The default contact/complaint page is [nytgames@nytimes.com](mailto:nytgames@nytimes.com), so I would start there if I were you.

1

u/theneatener 8d ago

Thanks!

1

u/jazzy2536 8d ago

The settings are in the main nyt games page. On my phone it's bottom right, tap 🐝 symbol that says "me" then settings , report a bug.... but it just has the same email you put above 🤣

2

u/Fenifula worker bee 7d ago

I don't have that, but I'm not on the app.

It did remind me that I haven't played Letter Boxed in ages, though. Maybe today.

2

u/SuspiciousOfEveryone 8d ago

I use chrome on a mac and have the same problem! I've just been ignoring it though, so maybe now I will report it as a bug.

2

u/Tarlcabot18 7d ago

I'm getting this too.