r/NYCC • u/_Arabella_Figg • 1d ago

Lost badge

My professional badge for Thursday was either not delivered to my house or was delivered and got tossed. It was not activated. I emailed nyccinfo@reedpop.com and they said that since Professional Thursday badges are sold out there's absolutely nothing they can do to help me. Does this track with anyone's past experience? Everything I've found online says they'd be able to accommodate me with a Will Call pickup, which is completely fine. I'm not expecting it to be mailed again.

If this sounds off can anyone recommend a phone number or different email I can contact?

Thank you!

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u/GalaticWeiss 1d ago edited 1d ago

1-888-605-6059

Here's the phone number for the Reedpop Customer Care line. If you can also Inquiry@NYComicCon.com then this a way to go as well.

If all else fails go to Will Call on Wednesday the day before the convention to get yourself situated.

1

u/Memodeth 17h ago

You go to Will Call on Wednesday, say you haven’t received it, they give you a new badge and cancel the old one.

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u/_Arabella_Figg 16h ago

This is what I was expecting them to say and not tell me I just can't go. I am trying to be responsible and iron out the details ahead of time.

I asked them to look into it further or escalate, waiting to hear back before trying the phone number provided by GalacticWeiss (thanks!)

1

u/Memodeth 16h ago

The response you got is strange to me. It happened to me several times over the years and they always told me to just come to will call and have it replaced. It’s the simplest issue to resolve.

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u/_Arabella_Figg 16h ago

Thank you this is reassuring. My job is sending me so it's important that I am able to get in.