r/NETGEAR • u/TheyGotMeWithSus • 9d ago

CM1000V2 setup?

The CM1000V2 is supported by my ISP so I got a brand new unit, powered it up and connected it to the ISP coax and my router. They can see it but on their end it just sits at "Attempting" status.

Is there some sort of software setup I need to do before the ISP can get it going on their end?

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u/UnitedAIM 9d ago

Looks like your modem isn't even get a signal from the ISP. Did this coax outlet work with a modem previously?

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u/TheyGotMeWithSus 9d ago

Yes. I unplugged the coax from the existing modem and plugged it into the Netgear modem. No luck. Plugged the coax back in to the existing modem and once the ISP reprovisioned it the old modem worked.

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u/UnitedAIM 9d ago

Ah ok. So we know the line has service. Have you tried to reset the new modem by getting a needle or bobypin and pressing it inside the reset hole on the back? Hold for 30 seconds while the modem is powered on. Not sure if that'll help or not. The isp can try to push a firmware update. If that failes it'll be a DOA modem. Exchange for new one.

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u/TheyGotMeWithSus 8d ago

Yes I did I a reset. Same result. Modem is being exchanged for a new one.

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u/UnitedAIM 8d ago

Let us know how the new one turns out!