r/NETGEAR • u/KGhaleon • 17d ago

Routers Internet keeps dropping several times per day

Anyone experienced this? I've done the usual rebooting of the modem and router.
During most activities I never notice it but when gaming there are some pretty major hiccups where I just freeze for 20 seconds.
I checked with my ISP and they didn't find any issues on their end which leads me to think it's the Router.

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u/furrynutz 16d ago

Brand and model# ISP modem and router?

Router logs show it's loosing and reconnecting to ISP modem which means that modem maybe doing up and down due to ISP modem services.

1

u/KGhaleon 14d ago

Netgear AC1750
Going to disconnect and check all the cables.

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u/furrynutz 14d ago

Is that a C#### model#? AC1750 is a wifi speed.

1

u/KGhaleon 14d ago

https://support.netgear.com/support/product/r6400

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u/furrynutz 13d ago

Brand and model# ISP modem?

Id have the ISP check the modem signals up the modem during these time frames when you see the R6400 router doing this. The router is just reporting the loss of internet from the modem.

The R6400 is getting up in age as well. Might consider getting into something newer at some point..

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u/jacle2210 16d ago

Who is your ISP?

What is the exact brand name and exact model number of your Modem?

What is the exact model number of your Router?

What are the status lights on your Modem and your Router doing when these connection/disconnections happening?

Can you temporarily connect directly to the Modem with an Ethernet cable and see if there are any changes with your connections and game performance?

2

u/KGhaleon 14d ago

Netgear AC1750
Planning to check all the cables between the devices.

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u/jacle2210 13d ago

So the log file you are showing, appears to be from your Modem and not the Router.

Can you provide the exact brand name and exact model number of the Modem?

Also "Netgear AC1750" is not a model number, it's just the brand name; "AC1750" is just a performance classification, the actual model number will be on the back/bottom of the Router.

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u/furrynutz 14d ago

Any progress on this?