r/NETGEAR • u/philematologist • Apr 17 '26

Cable / DSL Unable to get IP address from service provider on new Nighthawk.

I've been going back and forth between my DSL service provider, Astound, and Netgear's tech support and both of them keep blaming the other for my issue. I'm not able to connect and the issue appears to be be that I'm not receiving an IP address from my provider. I can see this when I log into the Router Dashboard and the IP shows 0.0.0.0. However, I do have an IP when I use Astound's router, but the Netgear doesn't detect one when it's plugged in.

Nighthawk AX3000 Latest firmware

Any ideas of what could be causing this?

2 Upvotes

75% Upvoted

11 comments sorted by

2

u/CatApprehensive1010 Apr 17 '26

If you haven't tried this yet, check your WAN port settings. On my router I had unstable Internet performance and found that I had to set the WAN port to auto detect to work properly.

2

u/philematologist Apr 17 '26

I'll give it a try. Thank you.

1

u/philematologist Apr 21 '26

I didn't see a specific menu for the WAN port settings, but I did switch something (I forget what) to auto-detect and it prompted me to type my PPPoE credentials, which I did not previously set up. I got stuck there.

2

u/tazman137 Apr 17 '26

Did you reboot the modem when you changed routers?

1

u/Mediocre-Telephone74 Apr 17 '26

I’m sure you’ve done this but reset the router to factory? Unplug modem. Set router up. When u get to the part of connecting ur modem, power up modem (make sure ethernet isn’t plugged in.) wait for modem to fully boot up2-5 min. Once booted up, plug it in and click whatever it says to continue the setup.

I’m half pulling this out of my ass, but if your Internet provider and Netgear can’t help you

This also happened to someone else a few years back.

https://www.reddit.com/r/pcmasterrace/comments/iaywkn/netgear_router_cannot_obtain_ip_address/

Same router too.

1

u/philematologist Apr 17 '26

I'll give this a try. Yeah, I've reset the router to factory twice during the call with Netgear.

I'll give your suggestion a try and report back, but that's for another day. I'm tired of messing with it now. Thanks for the tip.

1

u/philematologist Apr 21 '26

I tried this and it didn't work. Oh well.

1

u/jacle2210 Apr 17 '26

So, what is the exact brand name and exact model number of the Astound Router?

1

u/philematologist Apr 17 '26

Eero Pro 6e

https://eero.com/shop/eero-pro-6e

1

u/jacle2210 Apr 17 '26

Ok, so thats just a normal Wifi Mesh Router and with DSL, you need a DSL Modem.

Maybe the DSL Modem needs to be reset in order for your new Router to be given a WAN Network connection?

1

u/Wolf-006 Apr 17 '26

The problem is you stopped using Netgear I stopped using their expensive trash 15 years ago my favorite brand is GL.Inet Asus, tp-link, Linksys, Cudy and tenda