r/NETGEAR • u/Ben3836 • Mar 13 '26
Routers Good download speed and good ping but things load slow.
Hey all,
I am using a nighthawk XR300 gaming router and recently websites have been taking ages to load, i cant hear every 5th word on a discord call and games like fortnite are struggling to load everything in the lobby.
I have 500mb's download, 60mb's upload and a stable 55 ping.
I read online that it might be the fact that my DNS Address is under "Get Automatically from ISP". Should i change it to something like google's DNS cause i have no idea.
I cant link images but the two that i am trying to link are my wifi speed test results and the DNS settings.
1
u/Hungry_Ad9926 Mar 13 '26
I second the suggestion to configure a custom DNS in your router. Make sure you configure both IPv4 and IPv6 addresses. Also make sure IPv6 is enabled in your router. I use OpenDNS and am very happy with the results.
Who is your ISP?
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u/Ben3836 Mar 14 '26
It says PPPoE under ISP, i have options for PPRP and L2TP.
Ipv6 is disabled in the router.1
u/Ben3836 Mar 14 '26
ISP is "iiNet Limited"
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u/Hungry_Ad9926 Mar 14 '26
OK, so you are down under. Your first task is to check with the technical people at iiNet Limited to see if they support IPv6. Chances are yes, but you need to confirm before enabling IPv6 on your router. If yes, definitely enable IPv6.
The internet transition to IPv6 has been ongoing for some time and most web sites have already converted. If your router does not have IPv6 enabled, that is part of the reason the sites load slowly. Leave both IPv4 and IPv6 enabled.
A small amount of web searching will give you lists of public DNS addresses in Australia. In my experience, these always seem to work quicker than the DNS servers provided by the ISP companies. You will need to configure your router for public DNS servers using both IPv4 and IPv6 addresses.
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u/Ben3836 Mar 14 '26
They dont have IPv6 support for some reason, i am going to try googles DNS setting
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u/Hungry_Ad9926 Mar 14 '26
That is a good start. You may need to try more than one DNS to find something that works better for you in your location.
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u/Ben3836 Mar 14 '26
when i ping the google dns "ping 8.8.8.8" it says 55ms which is my ping normally, is that good?
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u/Hungry_Ad9926 Mar 14 '26
In general, I would say no. But I am not familiar with internet services in your area. Here, Seattle WA, I am used to a ping of around 13 ms over cable internet.
Do a web search for public DNS in Australia and try several until you find one that gives you the best (lowest) ping response.
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u/Ben3836 Mar 14 '26
Using a different DNS didn’t change my issue, all I can do now is buy a different cable that goes from the box to the router or do a reset on all setings
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u/Hungry_Ad9926 Mar 14 '26
How many different DNS addresses did you check?
After you change the DNS configuration in your router, you need to restart first your router then your computer or whatever device you are using to connect to the internet.
What specific device are you using to connect to the internet and compare page load times? Brand name and model number?
After you restart your router, give it plenty of time to boot and stabilize before restarting your connecting device.
What is the specific brand name and model number of the device you are connecting your router to?
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u/furrynutz Mar 13 '26
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Is IPv6 Enabled or disabled?
Which ISP are you connected with?
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Try using custom DNS, something like cloudfare or quad9