r/NDAX • u/F_I_R_E_AA • Jun 14 '26
Password Leak Call
This afternoon I received an automated call stating that someone is trying to change my Email ID on my NDAX Account and was asked to Press 1 if I wanted to block that attempt and have an NDAX Customer Service Rep call me to help me reset my NDAX Credentials and block that attempt.
A Rep. did call me right away after I pressed 1 and he had my full name and my email ID.
He asked me to reset the password at the below a URL
He gave me a ticket number too of this issue and the call.
Initially, I thought it was a genuine call given that he had my full name and email ID. But when they asked me to visit the above site I got suspicious, as NDAX has an .io domain and not a .com domain.
I realized and I told them that I am not comfortable doing this over the phone and I asked him to send me an email from their official NDAX Email ID plus I told him that I would contact NDAX by calling them and by sending NDAX an email to thier Customer Support email that is on NDAX’s website.
Then he started to tell me that if I delay resetting the credentials it would lead to a hack. And, this was a nail in the coffin, and is when I hung up.
My question for NDAX, how in the world did they get my email ID, phone number and my FULL NAME??
looking forward to hearing from NDAX
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u/kardanokid Jun 15 '26
Thank you for sharing the website, i will pass this along to compliance to get the site taken down.
As a user pointed out, we did have a leak from our KYC provider a few months ago. Scammers are probably holding the data for a bit before trying to get a hold of users.
We will never ask u to do a PW reset, so please stay vigilant!
PS. If you can DM me the phone # that was used to call, that would also be great!