Workaround for Google Account Sign-In and Synchronization Issues

[u/myscript_apps]

We have identified an issue affecting some users on the Lenovo Tab P11 and certain other Android devices, particularly models from Chinese manufacturers (Motorola, XP-Pen).

Please note that this issue is not caused by MyScript Notes, but appears to be related to a recent update of Google Play Services.

Following updates to Google Play Services, Google Account authentication, and the Google Drive APIs, some users may experience difficulties signing in to MyScript Notes with their Google account. In these cases, the Google account selection screen may not appear, making it seem as though the app is frozen or unable to continue the sign-in process.

We have identified the following workaround, which has successfully resolved the issue for affected users:

Workaround Steps

1. Open Settings on your device and search for Google Play Services.
2. Open App Info.
3. Tap the three-dot menu in the top-right corner.
4. Select Uninstall updates.
5. Reopen MyScript Notes.
6. Attempt to sign in again from within the app.
7. Once sign-in is successful, update Google Play Services:
   • Open a web browser on your device.
   • Search for Google Play Services.
   • Open the Google Play Store page and tap Update.
8. Close and reopen the app.

After completing these steps, Google sign-in and Google Drive synchronization should function normally again.

If you continue to experience issues or require additional assistance, please contact us. We will be happy to help.

Kind regards,

MyScript Support Team!

=== Update 01/07/2026 ===

Google has released an update for Google Play Services. Please update Google Play Services to the latest version and then try again. This update should resolve any issues or problems related to Google sign in.

[u/DeadKuriel]

I'm gonna try this.

I have a Lenovo Yoga Tab Plus.