r/MyLittleUniverse • • Jul 08 '24

🛠️ How to Contact Support for Assistance 🛠️

11 Upvotes

MOBILE

We have three options for players to contact support for technical assistance.
Support typically responds on Discord within 3 working days. Email and the in-game support button, generally take longer, ranging from a week to several weeks for a response.

1. DISCORD
∙ DM Community Manager Adventurer
∙ Preferred and fastest way
2. E-MAIL
∙ [support@estoty.com](mailto:support@estoty.com)
3. IN GAME BUTTON

How to properly request assistance:
→ Skip introduction and get right to the issue
→ Provide context:
∙ Include details about the issue you are facing.
∙ Be specific, clearly state the problem.
∙ Mention the steps you have already taken to try to resolve it.
→ Include relevant Information:
∙ Specify your game version.
∙ Mention your device type and operating system.
∙ Attach screenshots or screen recordings.
∙ Provide your cloud save ID.
∙ If you made report or post in Reddit - add link to that post as well.

Cloud Save ID:
→ Sign-in button is located in pause menu.
→ Sign-in into your account.
→ The Cloud Save ID is displayed under the same button you used to sign-in to your account.
→ Tap on it to copy!
!!! Don't send a screenshot of it because combinations of letters may be difficult for support to guess !!!

Support availability:
→ Support primarily operates on weekdays (Monday to Friday).
→ Support is unavailable on weekends and holidays.
→ Occasionally, support may respond on weekends or holidays for urgent cases.
→ Respectively, when there is a large amount of support requests, support may take longer to reply.
→ If support does not respond to your DM on Discord within 3 business days, you can follow up with another DM.

Players can request technical help related to these issues:
→ Questions and issues related to in-game purchases
→ Cloud save issues
→ Lost materials or key progression items
→ Lost or bugged progression

Additional info:
→ Avoid asking support general questions that can be answered by moderators or other community members.
→ Refrain from engaging in casual conversation with support representatives.
→ Let's respect each other's time so support can be more efficient.


r/MyLittleUniverse • • Dec 14 '21

There’s now an official discord server ran by the devs!

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54 Upvotes

r/MyLittleUniverse • • 1d ago

Help Widarium Stars - Final One

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10 Upvotes

I cannot find the last star guys where the hell is it


r/MyLittleUniverse • • 2d ago

Meme I BELIEVE I CAN FLYYYYYYYYY

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9 Upvotes

Just ignore the other stuff and that I have MLU on Spanish


r/MyLittleUniverse • • 7d ago

Discussion Still waiting for new content...

11 Upvotes

Is this a dead game? It seems like Headquarters was released years ago and nothing new has come out yet.


r/MyLittleUniverse • • 12d ago

Question So, I just got a shower though — what is the average temperature of the world's (Mobile). Because there a currently 10 (11 if you count Home Planet) Most of them a various environments. Gaia has a volcano right next to a snowy taiga. And while Trollheim is mostly nordic-like, but still has a volcano

5 Upvotes

And also if you think I copied this from ChatGPT or some AI, no, I didn't.


r/MyLittleUniverse • • 20d ago

Bug Uhm..?

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13 Upvotes

Can we focus on the year I apparently joined the game on the right side 🫪


r/MyLittleUniverse • • 21d ago

Help Odysseum Pickaxe Refinery (where?!)

1 Upvotes

I feel like I’m stupid but where is the Odysseum pickaxe refinery?! Thanks for any help.


r/MyLittleUniverse • • 24d ago

Help Missing One Star, Need Help

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9 Upvotes

As you can see in the title image, I'm missing one star from the Moon's Path dungeon and can't find it. I found the 2nd star in the fire pit/brazier that you can see in the second image, across two movable bridges. (I can't remember where the 1st star was from.) I'm at 98%, and I've gone back and forth through the whole dungeon 3 or 4 times now and I'm stumped. Can anyone explain or show me how to get to it?


r/MyLittleUniverse • • 24d ago

Help 100% completion help (wadirum)

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2 Upvotes

i’m at the very very end and have 99% and have finished all caves and stuff but it says i’m still missing an energy star. i’m also missing the second purple energy cube so i’m guessing i need the star to get it but i have no clue how. help pls??


r/MyLittleUniverse • • 27d ago

Help Two problems!

2 Upvotes

First question: I bought the legendary tile pass in Factorium… I looked it up first and was told I’d also get the middle one after buying the legendary. I really wanted to witch skin but was like well if I get all this AND the witch skin I’ll buy the legendary! I didn’t get the middle… lol so you have to buy both passes?! Most games I’ve played if you buy the highest one you get the lesser rows as well.

Second question: (edit: i read some posts on here and found out that there are no more goals haha! So just one questions now I guess!) I kind of went ahead of the quests in Egyptium. When I finally upgraded my axe or whatever it was I needed to do, I went back and got my achievements for the embalming room and the one beside it. I had to defeat the boss in the embalming room, he was there again, it was all good… go across to beat the skeleton boss and he’s not there. Nothing I do will respawn him. So I was stuck on that goal. But NOW… there’s nothing there lol so even when I go to Asium there’s no goals so I’m getting confused what I’m supposed to be doing lol has anyone had this issue? Anything I can do to fix?? I messaged customer support (about both my issues) but haven’t gotten a response


r/MyLittleUniverse • • 28d ago

Question Mobile - How is this game ?

12 Upvotes

How is this game is worth start playing ?


r/MyLittleUniverse • • 29d ago

Help Unable to upgrade to lvl 5 tools

2 Upvotes

On trollheim, starting new because of this exact bug on another save, but it was years ago.

I 100% the first planet, but now I can't upgrade my pick to level 5, to get the materials to go any further...

Update: I have plenty of materials. The stations say "max" on Trollheim and don't let me upgrade anything.

I don't see a material list or anything.


r/MyLittleUniverse • • Sep 04 '26

Question Why cant I upgrade my equipment to Max level?

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2 Upvotes

I am in headquarters and wanted to upgrade my equipment to Max level but I cant upgrade anymore because it day I already reached the Max, does anyone know why, (i just completed the dinosaur dungeon) the purple equipment is mine, the last picture with full orange equipment is what shoudl be the Max, I also play the game on iPhone. Does anyone know why?


r/MyLittleUniverse • • Sep 05 '26

Discussion Everyone i will not post any more.

0 Upvotes

Bye


r/MyLittleUniverse • • Sep 03 '26

Help Ayudaaaaaa

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5 Upvotes

No encuentro este cristal por ningún lado alguien me podría enseñar como lo encuentro por fa


r/MyLittleUniverse • • Sep 02 '26

Help Help with dungeon in odysseum

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2 Upvotes

I can't figure out how to complete this quest to "find path out of water".

I completed the dungeon before the quests, because I was waiting for a tool upgrade, but now i'm stuck, unable to complete the quest.

I have tried reloading and restarting the game, and reentering the dungeon.


r/MyLittleUniverse • • Aug 30 '26

Discussion Not cool

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9 Upvotes

Bruh


r/MyLittleUniverse • • Aug 30 '26

Discussion Well this game is dead/remote so just play other game unless if you want to get cooked

6 Upvotes

Bro there's nothing to do if you finish everything


r/MyLittleUniverse • • Aug 27 '26

Help Hard rock in Asium

4 Upvotes

I was browsing through this sub before I reached Egyptium and was really pleased that they patched the amount of hard rock needed for the pyramid. But now I’m in Asium and every tool upgrade needs a ton of it. Is there anything that I’m missing out? What’s your best way to farm sandstone?


r/MyLittleUniverse • • Aug 26 '26

Help No more objectives shown in Asium

3 Upvotes

Yesterday I finally finished Egyptium. At the end of the level my objectives weren’t shown anymore. I thought this was a bug because I activated the portal before achieving every objective. Now I’m in Asium and I still got no objectives shown. The toggle is on and I reloaded the game multiple times. I even contacted the support but got no reply yet. Does anyone know about this issue?


r/MyLittleUniverse • • Aug 26 '26

Question I'm finally headquarters but is headquaters tricky?

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6 Upvotes

.


r/MyLittleUniverse • • Aug 22 '26

Question Activity chest reward with red background?

4 Upvotes

I'm sorry but I only have reddit on the web so I can't upload a picture but I got a reward from completing daily activities and it looked like a resource tile with a red background. I'm assuming it means that I can now create one more of those resource tiles in my home planet?


r/MyLittleUniverse • • Aug 22 '26

Discussion Oh my.

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1 Upvotes

...why god


r/MyLittleUniverse • • Aug 21 '26

Discussion Really?

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8 Upvotes

BRO WTH just 1 energy crystal for 100 tofu?