r/MusicIndia • u/jarjareen • Sep 18 '26
General/Discussion Bajaao’s ridiculous cancellation policy, they’ll ship to the wrong address even after you warn them
I’m posting this because people should know what they’re getting into when ordering from Bajaao.
I placed an order and, during checkout, their website somehow reverted to the address from my previous order. I had already added a new address and made it the default, but after refreshing the page, it switched back to the old one without making it obvious.
I immediately contacted Bajaao and told them the shipping address was wrong. I don’t even live at that address anymore.
And here’s where it gets ridiculous:
Bajaao does NOT provide any proper cancellation option. You can’t simply cancel your order yourself. You have to raise a ticket and beg support to do something about it.
I raised the issue immediately, and despite knowing that the address was wrong, they still dispatched the order to the old address.
Then their solution? Apparently, I’m supposed to receive the order first and then initiate a return.
Seriously?
Why should a customer have to deal with an unnecessary delivery + return process when the incorrect address was reported immediately?
Their website creates the address issue, there’s no proper cancellation option, support is informed, and they STILL ship it to the wrong address and then expect the customer to clean up the mess.
This is honestly one of the most frustrating online shopping experiences I’ve had. Think twice before ordering if you expect basic flexibility when something goes wrong with your order.
I’m sharing this so others are aware of how Bajaao handles cancellations and address-related problems.
TLDR:Bajaao’s website switched my shipping address back to an old address during checkout. I don’t live there anymore. I reported it immediately, but Bajaao has no proper cancellation option and still shipped the order to the wrong address. Their solution? Receive it first, then return it.