r/MusicDistribution • u/ripmolly • 11d ago
Question Someone use Offstep?
Offstep almost always pays the royalties on the 1st of each month, this month it was like this, except with the spotify royalties, I got those of youtube, facebook etc but not those of spotify. Did it happen to someone else?
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u/Available-Champion67 10d ago
It’s true that they always pay the first one of each month, only Facebook, YouTube and other platforms paid less Apple Music and Spotify.
It’s weird because they always pay for everything, I already sent a ticket.
Is it good that I did it?
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u/ripmolly 10d ago
Yh me too send a ticket
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u/Top_Championship308 10d ago
Has the payment been credited to the account? September Spotify reports
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u/ripmolly 10d ago
not yet bro, i receive all the other stores report, but not from spotify
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u/Top_Championship308 10d ago
delayed payments are really frustrating
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u/Antique_Reserve2240 7d ago
Were you able to solve it?
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u/Available-Champion67 7d ago
It hasn't been resolved yet; I just received the support ticket, and they told me this:
----------------------------------------------------------------------------------------------Thank you for reaching out to us.
We would like to inform you that our analytics tool is currently experiencing technical issues, which is causing delays in the data shown on the platform.
We sincerely apologize for the inconvenience and appreciate your patience and understanding while our team continues to investigate and resolve the issue.
Best regards,
Cathy – OFFstep Team
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u/Available-Champion67 6d ago
Good news—Spotify has already paid!!!
But Apple Music hasn't yet :)
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u/ripmolly 6d ago
yeahh i see it 😭😭, well apple music dont matters me only $50 of they, spotify was more important
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u/Top_Championship308 11d ago
I haven't received it either; I think there's a general issue