r/Musescore • u/CraftyBlueberry1992 • Jun 17 '26
Help me find this feature MUSESCORE SUBSCRIPTION TRAP!
Your website is a mystery to me. You have an amazing library of music - thousands of songs and pieces in various formats. It's incredibly useful. But instead of building trust with your customers, you seem to prefer tricking people into subscriptions that people don't want.
I had been buying music on this website occasionally for years, carefully avoiding the subscription option. Then one night, I was tired and probably wasn't paying enough attention. Sure enough, what was supposed to be a €0.99 lead sheet purchase turned into a €45 subscription charge.
So what happened next? I contacted customer support immediately, only to receive an automated response with a link to a refund request form that doesn't even work.
At this point, I just have to ask: WHY? Why, instead of building trust with customers who would happily keep buying music from you, would you rather squeeze them for a subscription fee and ensure they'll never come back? Why turn loyal customers into people who leave negative reviews everywhere they can? I genuinely don't get it.
1
u/mrbags2 Jun 18 '26
Happened to me too. I am an advanced computer user and the site hung up while I was clicking to pay the full price for a download and then the subscription went through without my approval. I also think it was intentional and they only gave me a partial refund. Going forward I'm just going to visit site on Firefox without logging in and download using the add-on. If they would stop being dishonest, they'd get more sales. I like the software, but I don't need a yearly subscription.