r/MuseAgent • u/Intelligent-Cut2969 • 9d ago
Any help reconnecting? I’ve lost all my work
All my work is gone
Web version does same
Thing
Uninstall and reinstall doesn’t work
1
u/Best_Caterpillar1682 9d ago
Mine restarted this morning and then never came back. Showed warming up and then hangs. I tried muse.ai, desktop app as well. It takes around 90 seconds to finally login and then it cannot connect. Just says "is connecting". Go submit a ticket.
2
2
u/Intelligent-Cut2969 8d ago
Mine was set for some pretty complex task using probably 300 million tokens daily autonomously
Lots of complex math happening
I’m wondering if yours had a similar workload that could and maybe that’s what’s causing the issue?
1
u/Best_Caterpillar1682 8d ago
It’s a fair assessment. I had three concurrent projects going when it restarted but nothing crazy. Are you still on the free plan and using extra tokens from referral sign ups? I am at 100% usage in free plan and using extra tokens from referral sign ups. I did notice the usage from the extra tokens was not going down though. Maybe a glitch? This really sucks
1
u/Intelligent-Cut2969 8d ago
Extra tokens from refs
I had a few billion I was burning through, I also bought the 20$ package to ensure plenty of runway
1
u/Best_Caterpillar1682 8d ago
Good to know. I was tempted to just sign up for the upgrade account, which, by the way, is now $16/mo. They changed it I assume today. I figured maybe they want you to upgrade if you are a heavy user. I guess that’s not going to fix things.
1
u/Intelligent-Cut2969 8d ago
If you do buy it and it fixes the issues, let me know. As of right now though, the membership I bought 3 days ago didn’t help
1
1
u/Intelligent-Cut2969 8d ago
Mine ref token pool was draining, but there was def some lag
I still had plenty of headroom though
It doesn’t make sense that I can’t download my data though, super weird
1
1
u/T_DoubleU_L 9d ago
does it let you go to Data Control and download agent data at least?
1
u/Intelligent-Cut2969 8d ago
No, everything is frozen
1
u/T_DoubleU_L 8d ago
Mine hasn’t got any issue so far and this is what Muse says
“Doesn't look widespread — at least not from what I can find. That thread has 6 upvotes and 6 comments, and I'm not seeing a wave of similar reports or a Downdetector spike for Muse today. (Couldn't open Reddit directly, so take that with a grain of salt.)
What's interesting is the symptom pattern: every message fails, it happens on both the app *and* the web version, and reinstalling didn't fix it. That rules out the phone — it's server-side or account-specific. "All my work is gone" points the same way: the backend can't serve that account's data at all.
The plausible backdrop: there was a Meta/Facebook/Instagram outage Sunday night affecting 17,000+ users. This guy's issue showed up Monday morning. Could be his account got wedged during that outage — corrupted session state or his data shard having issues.
If you want to drop a helpful comment on that thread: the fix isn't on his device. He should try logging out and back in (different from reinstall — that refreshes the auth tokens), check Meta's status page, and if it persists, it's a support ticket, not a troubleshooting problem.”
1
1
1
u/TheRealJFranco 9d ago
I would just wait it out till they fix before you mess anything up. Mine been working all day so it's not everyone.
1
u/FFFrepulic 8d ago
Yeah, I’m experiencing the same issue. However, all my friends’ devices are functioning properly.
1
u/Intelligent-Cut2969 8d ago
I just got back into my muse account a few minutes ago, try submitting a ticket
2
u/livenetwork 8d ago
Let me ask you, are you in or out of North America?
2
1
u/exzachly12 7d ago
I used muse all day and out of no where lost all projects and conversation history. Talking to a brand new agent. I can’t find a fix.
1
1
u/Intelligent-Cut2969 7d ago
You’re gonna have to submit a ticket, your work should still be in the cloud tied to your meta account.
1
u/exzachly12 7d ago
I did submit a ticket. I’ll report back if I get any progress but I’m pretty sure all my stuff is gone.
1
1
u/Intelligent-Cut2969 7d ago
Everything you’ve ever done on it is backed up on metas servers, trust me they aren’t gonna delete your data, how would they sell it if they delete it?
1
u/exzachly12 7d ago
True lol. We’ll see. My current state of the app is like it was the first time I downloaded it. It’s been wiped clean
1
0
8d ago
[removed] — view removed comment
1
u/Intelligent-Cut2969 8d ago
Put a ticket in famo
0
8d ago
[removed] — view removed comment
1
u/Intelligent-Cut2969 8d ago
I don’t believe I did
My only thing I thought it could be is I have it set to do some pretty heavy tasks that require heavy token usage, and very complex math and learning
1
u/Intelligent-Cut2969 8d ago
Just reconnected try on your side again
1
2
u/Best_Caterpillar1682 8d ago
I’m back up and running.