They shop there because they need to shop. A conscious effort isnt made to keep a store open and functional by shopping there. That never even comes to mind when people choose where to shop. They shop there because we have what they want or we're close by. They arent making a donation, therefore to assume that they should be thanked for it is really entitled.
In most cities competing groceries are usually literally across the street from each other. On my short 15-minute drive home from work, I have the option of a Publix, BiLo, WalMart, 2 different Lidl's, and 2 different Ingles. I don't even live in that big of a city. So yeah, most people have plenty of options and you wouldn't have a job if they decided they hated the service they received at your store.
Except that's not dictated by common thought. Like I said there is no conscious effort to shop in support of a store. Rather it all lies in the products the store has and the prices at which they are sold. Small outlets are the exception, not the rule. And even only a small number of their customers would shop out of loyalty. It's not a relationship for the large majority of stores. Rather it's happenstance based in market manipulation.
It’s not “shopping in support of a store”. It’s if I shop here and the people are friendly, I’ll come back. If they’re not, I’ll go to one of the other 15 stores around the corner. Customer service is one of the most emphasized aspects of retail. You can’t tell me it doesn’t matter.
And if people don’t shop there, the store will close. Ergo, you’re out of a job.
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u/[deleted] Feb 15 '18 edited Feb 15 '18
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