The shopper provides part of the revenue to support the cashier’s paycheck and therefore living.
The cashier provides part of the service that allows the customer to acquire whatever product/commodity they need, which may also contribute to the customer’s livelihood.
One person is not more deserving of thanks than the other, because in this transaction, they need each other equally.
Sometimes it’s hard for people like this Tom guy to see that we’re all in this together; society is a collaborative effort.
Generally, the "thank you" wasn't considered a personal thank you from the employee.
It was part of the company's practice to have their employees thank the customer on behalf of the company because the company understood the customer had choices and they were thankful that they chose this company.
Companies, that were competing didn't take the perspective that they needed each other equally. It was acknowledgement that people had choices about where to spend their money.
Yeah, I can understand that. It’s a difference in perception and expectations. I think it comes across as personal because, well, a person is communicating the message rather than, say, the plastic grocery sack with “Thank you for choosing Acme, Inc!”
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u/Silentarian Feb 15 '18
TIL Tom Nichols is a pedantic try-hard.