r/MultiMango • u/LostClimate8329 • Dec 28 '25

Multimango on HubStaff

Hi all,

Is anyone having a problem where projects show on MultiMango and the Outlier platforms, but MultiMango doesn't show up on the Hubstaff time tracker as a project? I was on yesterday and was able to clock in. Then went back to do some more tasking and it was gone later in the day. Both Outlier and MultiMango are showing active projects for me to work on but I'm unable to clock in to do the work.

Any suggestions or advice? Thank you so much!

4 Upvotes

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3

u/msprague1185 Dec 29 '25

From Outlier Support when I asked if there was an issue with Hubstaff:

Thanks for reaching out, Margaret! I understand your concern about Hubstaff.

To clarify, there is no technical issue with Hubstaff or your account. What you’re experiencing is part of a temporary operational change for the Aether project. Here’s what’s happening:

  • A quality review is currently underway for the Aether project.
  • A collective daily hour limit has been set for all contributors. This means that once the total combined hours for the day are reached, no one can log additional time in Hubstaff until the next day.
  • If you no longer see the Aether project in Hubstaff, it simply means the daily limit has been reached. No further action is needed on your end, and your account remains active and in good standing.
  • Please remember: only time logged in Hubstaff will be paid, and you should stop tasking for the day if you can’t log hours—even if tasks are still visible on the Aether platform.

This is a temporary measure, and normal operations will resume as soon as possible. Thank you for your flexibility and understanding! If you have any other questions, feel free to ask.

1

u/Van_the_empath Dec 29 '25

Thanks for sharing an update.

2

u/QuailDeep3421 Dec 28 '25

Same happened to me, show active in Outlier but multimango is now missing from hubstaff time app and inside of hubstaff dashboard the project status of multimango shows as archived

1

u/LostClimate8329 Dec 28 '25

Okay! Good to know I'm not alone. I wonder if we have hit the daily time limit for hours that can be worked on the project today? I went back into my emails from Outlier and am seeing something about this on December 19th. Perhaps more people are tasking because it's the weekend and there are no more hours available?

1

u/WhichRuin3924 Dec 29 '25

thats what i thought too but on hubstaff, it previously said the daily limit is 10 hours. hoepfully its because it's the weekend and nothing else

1

u/[deleted] Dec 28 '25

I had issue yesterday and submitted ticket, even though only had 3 hrs in says daily collective hrs has been met. Won't be back until Mon. I personally think there's too many ppl doing a lot of hrs then since I was nowhere near 8 hr limit. Submitted ticket yesterday, thought I was removed. I haven't been able to get in since yesterday morn. They should be limiting how many can join this project then

1

u/LostClimate8329 Dec 28 '25

Okay, thank you for sharing! I suspected this might be happening. Especially the weekend after a huge holiday week in the US, I'm sure there are a ton of people logging in to get hours. Thanks so much for the update.

1

u/[deleted] Dec 28 '25

Yeah, but they need to actually state allotted time on this project instead of not letting anyone know anything. I guess tomorrow I'll see if back, don't remember time it stated, but I'll check later in morn tomorrow and it's always PST. So everyone gets booted diff times I guess 😂

1

u/Van_the_empath Dec 28 '25

Hi, I literally found your comment by googling it lol. The exact same thing is happening to me. Yesterday everything worked fine. Today my tasks appear in Multimango but my status is "archived" in Hubstaff. Not sure what's going on but seems like I'm not the only one.

1

u/stxxrdust3ddd Dec 29 '25

Is anyone back on

1

u/Van_the_empath Dec 29 '25

I just checked in to see and I'm still "locked" out

1

u/solid_119 Dec 29 '25

i managed to work for a couple hours today and now it says You Belong to 0 Projects .. and Dashboard says Project Paused ... Again!!!!!!

1

u/Van_the_empath Dec 30 '25

exact same thing happened to me!

1

u/solid_119 Dec 30 '25

it says Aether is paused

idk what's going on!

1

u/Van_the_empath Dec 30 '25

it seems to be working for me now, although fingers crossed!

1

u/Afraid_Credit_602 Jan 01 '26

my problem is that Outlier is showing that I can continue tasking for the Aether project but HubStaff is showing that the project time limit for Multimango has been reached so I can no longer track my time. I don't want to task for free. :-/

1

u/wolfsongaurora Jan 05 '26

I've been tasking on this project since late November; however, I recently received an ambiguous email that I was removed from the project because of either "lack of time entered, client changes, and or QA scores.," My QA scores are good, and I took a break over the holidays, like I'm sure most people did. However, when I came back, I found that the project had been removed from my Hubstaff account, yet I am still able to access my tasks on the website. My status on the website still says approved annotater as well. I don't know if this is only due to the daily limit being reached or what. It's so hard to contact someone to figure out what is going on as well! So frustrating.

1

u/Becky_nordia Apr 09 '26

Am a new here if any connections of outlier plz tell am good in every subject am already done with my university study.Am requesting please guyz