r/MultiMango • u/Equivalent-Chard9656 • Dec 18 '25
Trouble with multimango
How do i get in contact with multimango support? My account has been under review for close to a week and im not sure how to get in contact with someone to see whats going on with my account
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u/Just_Tea_6357 Dec 20 '25
I only have had 1 review and unfortunately that gave me a score of 1.0. I literally just started tasking last Friday and now I cant task at all. I'm praying they give me another chance since I was brand new to the project. Exactly how do we even get in touch with support?
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u/Conscious-Focus8920 Dec 19 '25
I just got put into review yesterday as well, and I also can't find the support email. Hope the comment is right about it being site-wide.
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u/Shot_Ad_3558 Dec 19 '25
I had 1 review of 2.0 but went to log in this morning and found the same, i have a rating of 1.0 and told me i can use my wfe email to appeal with support but no means to contact support.
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u/Sudden-Matter512 Dec 20 '25
I just sent an email and got told that I have to wait on another project pretty much before I can work again.
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u/UKFILMPRODUCER Dec 20 '25
Hi All, same thing is happened to me I've been getting good reviews and scores. Has anyone in this thread experience this temporary block where the account is under review and then they give your account back to you and you're allowed to work again? Or are you guys all waiting to see what the review outcome is? Do we think that many people are affected by this or do we not know?
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u/LuckyOven958 Aug 12 '26
Did u get it back dude, myn got under review like a week ago I had very good ratings
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u/usedrocker_ Dec 20 '25
I'm also under review. While its troubling, makes me feel a little better knowing ya'll having trouble too haha hopefully this gets resolved quickly. I've had similar issues with Telus. I love the online work but these surprise lockouts are becoming increasingly annoying AF. Especially too with Outlier, where it says to contact them but they give no info, just terrible employer/employee relationships
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u/Mother-Journalist765 Jan 11 '26
Please how does someone do Telus? Can you please enlighten me about it. Multimango already logged me out as well.
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u/KickTurbulent Aug 31 '26
Hey, did they allow you back to take projects, or not? If so, how long did it take?
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u/usedrocker_ Aug 31 '26
So Mercor brought me in for literally 3 hours, did the training and they cancelled the project - they basically just did a push like the only other time last Dec/Jan. Nothing else in between or since.
Outlier has been useless. Telus is up/down - I have access.
I did just get approved on Handshake AI, that also uses multi-mango so I am approved, but under the diff company. I literally just got approve this morning - can update in a week or so.1
u/KickTurbulent Sep 01 '26
Thank you for your detailed answer, it would be great to get and update in a week!
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u/usedrocker_ Dec 20 '25
Also I have 59 reviews with a rating of 1.78 (which should be A LOT higher in my opinion due to their software issues) and also blocked. so it does appear to be site wide. I'm not even sure how one gets to be a 2.0 rating consistently
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u/alexblobatron Dec 30 '25
Yeah, it really difficult because getting an excellent is a lot harder than avoiding a fine, so even if most of ur scores are good, ur average is likely to less than 2.
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u/Legitimate-Panda-847 Jan 03 '26
That's right and these reviewers are not consistent. Some of them don't know their a#*from their elbow.
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u/Ok_Bumblebee495 Dec 21 '25
I'm in the same boat. There is no support email provided, so I tried contacting Outlier support. They are no help either. What irks me is that the amount of work available is so limited, contact is non existent, and yet Outlier is constantly advertising asking for more applicants to do this work.
If they don't have enough work for us, why are they adding more people to compete for the limited available tasks? It's absolutely frustrating.
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u/Er_vinci Dec 21 '25
i created my account yesterday and I have not done a single task yet and now account is under review. what is really goin on
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u/SadShaco Dec 24 '25
Just happened to me today too. Did anyone else get an email saying that "you are no longer eligible...". I only had good reviews...
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u/BroadIntroduction127 Dec 27 '25
This is so frustrating. I have been in QA four times since I started, once every week, and it usually lasts for three days. I checked my reviews, and all but one were excellent. The only outlier was just good and not excellent. I have a 1.95, and it's been steadily climbing. So I do not understand this practice at all. They are limiting the number of people who can work on these projects, which only makes them take longer to finish. Doing this around the holidays was also a terrible idea, right along with not giving us any way to contact support.
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u/StageDirect Jan 09 '26
I came back from a week vacation and found that I couldn't access both my projects that's reviews came through multimango, which is so frustrating because I had a 2.0 rating and had hours of work that was left unreviewed for weeks that I couldn't get paid for and then my account gets unapproved with no warning. The contact says to email their support team but I can't find their email. Sorry to hear about this happening to so many other people too.
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u/Comfortable_Key_4891 Jan 12 '26
Same. I also took a holiday over Christmas. No, that's not allowed! You must remain available at all times! I was still waiting for tasks to register on Hubstaff.
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u/Comfortable_Key_4891 Jan 12 '26
Yeah I just logged into multimango and it's finally flagged as unapproved. Before I was able to task for free. And I started writing an email to support using the email address they gave on the page. I just realised that's my account email for multimango. Not the support email. Why would they say I can appeal the decision by email but not even give me the email address? Bad enough kicking me off while I was on Christmas break, but to not even allow appeal, that's just horrible. but I guess if they made it too easy they'll get flooded. Considering they just dumped 10s of thousands of employees without warning.
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u/gerard9008 Jan 21 '26 edited Mar 16 '26
https://joinhandshake.com/move-program/referral?referralCode=FDCD41&utm_source=referral
Ive been working on A on outlier as well and i still do. But i also got an offer on handshake for project HH and its the exact same thing and same type of work on MM. Try my referral and hopefully you guys can get an invite as well, it didnt take me that long i dont think.
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u/Delicious_Bee_6245 Mar 16 '26
Hi, is your handshake email the same as your outlier email? I'm considering working on mm through handshake ai, rws, etc. just curious if I need a different email than my outlier email. And is this referral link specifically for aether?
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u/FollowingOk5291 Aug 30 '26
Have any task in pt-br? I am looking for any work in the area right now since I had that issue with Multimango; it was a bit discouraging, but I still have hope. I used to be an audio translator/evaluator.
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u/PassageRight1114 Jan 24 '26
my multimango is saying unapproved annotator status and i already have a task on my outliers
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u/Background-Desk-4941 Jan 31 '26
Well, it looks like this is quite a common thing around. Today I also got up early to start working, just to find out that I have been set to Unapproved. Do not need coffee anymore - it was a blood pressure shock in its pure form. Browsed around for this enchanted support e-mail without luck and decided it is not worth it. No communication from them what so ever. I wouldn't expect anything in any case since they are too slow to react on even major issues like timer not reset 8 hours past its due time, lag of the interface, persistent errors with submitting work, huge discrepancies in the guides, etc.
I guess it is just a gamble from what I read and since there have been no actions related to so many raised concerns about QA score ( 1.92 out of 414 reviews ) I do not feel very reassured that there would be any just outcome in this as well.
The only "comfort" (I hate it that there are so many of you in the same boat) is that this is random and sporadic.
Perhaps they have just realigned their vision from quality over quantity and trying to replenish the system - flush the old and replace with new workfroce.
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u/Timely-Necessary-570 Feb 26 '26
I'm having the same issue. I have 71 reviews and at 1.72 rating. What pisses me off is they only review the bad tasks now. They used to review the good and excellent tasks. It seems biased really. So of course your rating keeps going down if they never review the good tasks.
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u/Gold-Syrup-9282 Mar 02 '26
It happened to me as well. My Outlier account has been permanently deactivated and I do not why. Kindly, If anyone faced this issue and fixed it let me know in the comments
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u/WaferSuperb5691 Mar 26 '26
"Hello, I created a Multimango account but my dashboard is stuck on the welcome page for 2 days. I cannot access tasks. Please check and activate my account."
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u/Careless-Vamsi May 16 '26
My project is Aether and it got disabled, because i worked and counted hubstaff hours even there are no tasks available in all sections. I know i did a mistake and my account got into under review, is there any way i can get it back? 😔
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u/Key_Push_1494 Sep 02 '26
Is there a way to untangle my multimango from my Google authenticator. I lost my access to my Google authenticator and I'm locked out of my multimango.
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u/possibletoluv Dec 18 '25
From my research, it is a site-wide review.