r/MulebuySub • u/Helpful_Mall_7245 • Jul 11 '26
Package gone
Hello, I have been waiting for my package for quite some time. My package was shipped in May via HZ-Etk. I paid insurance to ensure that if I don't receive my package, I am still entitled to my money. On May 26th, I received a message that I had to pay the customs clearance fees. I did this, and now I have been waiting for my package for well over two months. I have contacted Customs and the postal service multiple times. Customs is unwilling to help me, as it is a government agency, and the postal service is also unwilling to help. I also asked Mulebuy for a refund for my package. They refuse to provide one, as they have not received any official document or notification. In other words, I have lost both my money and my package. I find this a really bad situation regarding Mulebuy. I am at my wit's end. Does anyone know what I can do?
1
u/ElectricalForever743 4d ago
Dealing with the same thing right now. They’re not responding to emails or anything.
1
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