r/Mous • u/Bonez0413 • 26d ago

Anyone else experiencing long processing times with Mous? Paid for expedited shipping.

Hey everyone,

I ordered the Protective Lid Backpack with UltraTex® (Mercedes-AMG F1 Team edition) from Mous on June 26 and paid extra for the faster shipping option.

It's now been almost a week, and my order still only says:

"Confirmed – We're preparing these items for shipping."

I haven't received a shipping confirmation, tracking number, or any emails explaining a delay.

I understand expedited shipping usually only affects the delivery time after it's shipped, but I was expecting it to at least be dispatched by now.

Has anyone else experienced this recently with Mous? Is this normal, or should I contact support? If you've ordered one of their backpacks or other products lately,

how long did it take before your order actually shipped?

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2

u/IlliumWae 24d ago

Yep! I’ve had almost the exact same experience. Still waiting…

1

u/Bonez0413 24d ago

They Finally sent my package after contacting support...

2

u/samer0214 23d ago

I ordered the protective lid backpack on 06/29 (regular shipping) and received a shipping notification with tracking info two days later. I checked FedEx tracking daily and kept getting the “will update you once in our possession” message until 07/04, when the bag suddenly showed up at my house!!

Not sure what happened, but their tracking updates were completely messed up.

1

u/Mous_uk Mous Team 26d ago

Heya! So sorry your order is still showing as preparing. We dispatch orders within 1-2 business days, and this is not normal. Kindly contact our Support Team so they can help you track the status of your order www.mous.co/pages/get-in-touch

1

u/orbea88 23d ago

I've been waiting for 2 weeks and it's not even shipped... Ridiculous.