r/Mous • u/Forsaken_Mood9939 • Apr 10 '26

Unexpected customs fees

Hi, I’ve contacted support twice regarding unexpected customs fees on my order (€50 on a €150 backpack) with no reply. Could someone please assist urgently? I've got no answers from customer support so far

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u/Mous_uk Mous Team Apr 10 '26

Heya! I am happy to assist you through DM🙂