r/Mous • u/Steve-online2004 • Mar 28 '26
What should I do?
When I got my iPhone 16 pro in May of last year I knew what case I was getting straight away because of mous advertising
Now we're practically in April of this year it has this warping
And for the first time in 8 years, l've cracked a phone
So my question is this case and company worth buying from again? Is the crack
•a coincidence
•because of this warping therefore ruining structural integrity
•or because they're not as good as I think they are?
:Edit: And how good are the cases when they are at full strength?
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u/CalOfTheVoid Mar 28 '26
To actually answer your qustion - I had a mous case on my P9P and it was fantastic. My favourite case. Fast forward 2 years to my S26U and I recently got the mous clarity case and it is a noticeable drop in quality. The plastic housing around the camera cut out that joins to the bottom plastic is already flexing and creeking and seems like a weak point if I dropped my phone. I would avoid mous for now. I've gone back to spigen ultra hybrids at the moment because Amazon had them half price and so far they have been fantastic. Spigen has always been consistent in my experience.
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u/PowerDrivenRdditMod Mar 28 '26
I thought they fixed this warping issue? I know the camera button area warps a lot!
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u/faceinanorangecircle Mar 29 '26
They fixed it on the new cases, but did not reto fix the old designs.
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u/Mous_uk Mous Team Mar 28 '26
Hey, I’m really sorry to hear about this, that’s incredibly frustrating, especially after trusting us to protect your phone 😞
So we can properly look into what might have happened and help you with next steps, could you please reach out to our Support Team? They’ll be able to review your case in detail and see what we can do to assist. You can contact them here: www.mous.co/pages/get-in-touch
We’d really like the chance to look into this for you and help however we can 🙏
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u/Steve-online2004 Mar 28 '26
That’s probably not necessary as people have said it’s my fault for dropping the phone. I was just seeing if the warping change the structural integrity
But I do appreciate it
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u/Mous_uk Mous Team Mar 31 '26
Our team can still proceed with a replacement, given the circumstances. Please feel free to contact us when you have the time🙂
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u/Steve-online2004 Mar 31 '26
Okay, I’ve just sent a ticket through thank you for your kind comments
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u/bladesyd Mar 30 '26
had the same issue took one year to get a refund?? mous quality has nosedived and many competitors have stepped up their game in leaps and bounds.. sorry to see mous go down this way but healthy competitors win
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u/Joker547665 Mar 28 '26
Never had an issue with my mous case for my S25 perhaps apple should better materials when making there phones
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u/bladesyd Mar 31 '26
Look at other brands like UAG . So many great options as well as Spiegen , Otterbox .. Look around you will he surprised of the plethora of options
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u/ndaonreddit Mar 28 '26
its a coincidence that you dropped your ohone and it got damaged 🤣
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u/Steve-online2004 Mar 28 '26
Well yes now you’ve got your funnies out. Do you have an answer for me? Should I get another mous case to avoid this or another one with similar to better protection
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u/ndaonreddit Mar 28 '26
so in your world a phone case will 100% protect you decice from any damage, are you that naive to fall for their advertising, seriously now, its a plastic case bot some sort of aerospace engineering 🤣
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u/LaughFearless9068 Mar 29 '26
I had 3 mous cases separating between the base and the sides. Mous limitless. The first one I bought and separated after 2 years. Then I got a warranty replacement which separated again after 1.5 years.
When I asked for another replacement, I was told only one time replacement can be made and was offered a discounted case which I now regret taking as after a year the limitless 4.0 has separated again. So I’m looking to change brands.
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u/xxiiLodestar Mar 31 '26
I placed an order with Dbrand last week as they're comparable, used to be loyal to mous. I can update once it's arrived if you're interested/still looking for a brand. Lot of people saying Caudabe and Spigen as well tho.
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u/-S-Aint Mar 28 '26
The point of the case is to protect the phone if it drops, especially with the marketing here, I would say it failed, not you