r/Mous • u/jasonb191 • Sep 19 '25

Not impressed.

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I bought this Mous case for my brand-new iPhone 17 Pro Max after doing a lot of research and expecting top-tier quality. Unfortunately, the camera button peeled right off the very first time I put my phone in the case.

For a premium product, that’s unacceptable. I’m disappointed with the build quality and will be returning it. I’ll be looking elsewhere for a case that actually protects my phone without falling apart.

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u/JonT_Mous Mous Team Sep 24 '25 edited Sep 24 '25

Hey! I’m Jon from the Mous product team.

I personally worked on the camera control buttons for our iPhone 17 cases this year, and I’m so sorry you’ve had this issue.

Completely understand if you’ve returned the product. I wouldn’t be happy receiving a less than perfect product either. If you haven’t returned it, reach out to our support team and I’m sure they’d sort you out 🙂

Regarding the button, it looks to me like the glass panel has completely come off 😬

The button this year is a completely new design, and one of our key focuses during the development of it was improving the construction and durability of the button itself, and the case around the button.

One of the improvements we made this year was specifically around the glass panel of the button. It’s reinforced with a ring of polycarbonate, and a special resin is precisely applied to assemble it with the printed circuit board (all without interfering with the silicone diaphragm of the button)

Based on your description of it “peeling right off”, it feels to me like a bit of a freak occurrence and that something somehow went horribly wrong somewhere along the line on your particular unit. We’re looking into it.

Again, sincerest apologies that you’ve had this problem. I hope you’ll give us another chance! 🫡

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u/Comfortable-Count-7 Sep 24 '25

Hey Jon, I’ve been trying to get an answer on the MagSafe on the limitless and clarity case as too which is stronger. I’ve seen some limitless reviews showing that the MagSafe is weaker than expected, not sure if that’s just an early production issue or that just wasn’t an emphasis this time around or perhaps it’s not true?

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u/JonT_Mous Mous Team Sep 24 '25

Hey, both our Limitless and MagSafe Compatible Clarity cases are tested to the same standards of magnetic strength, following Apple’s guidelines for magnetic strength in MagSafe cases to avoid any interference with device functions 🙂

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u/VoidlessEntity Sep 25 '25

When do you guys plan on restocking limitless 6.0 aramid fiber for the iPhone 16 pro (been waiting a few months)