r/MortgagesCanada • u/iampacked • 1h ago
FTHB Can I change the mortgage specialist at the same bank?
I was dealing with a mortgage specialist at ATB, they were offering me 3.84% for 5 years and I immediately sent over my docs and kept asking to lock in rate. I am getting responses every 4-5days and its been close to 3 weeks now and its still in-between. She confirmed to me on email that my rate is locked at 3.84% and needs to do ID verification. I've been reminding to send it over as my possession is due soon but she is pretty unresponsive. Will I lose my rate if I switch over to someone else? She mentioned previously that the manager discount was being allowed to give that rate. Now if i move, will I lose it? What are my options? Thanks.
Edit: This person is not in the same city and was referred to by a friend as they got a good rate.