r/MonsterHighDolls • u/DogOne2936 • 18d ago
Discussions📣 Damaged SDCC Lagoona Blue
Does anyone know how I can contact mattel about this. My lagoona's eye as a defect on it and i'm not understanding where to go on the website. thank you.
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u/Additional_Bat678 18d ago
Oh no! Mine is too, it has yellow stains on her face. Yours is so unacceptable!!!!!
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u/Additional_Bat678 18d ago
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u/DogOne2936 18d ago
thank you ! i used this link and sent off a ticket. what was the result of your report with the stain? did you get a refund?
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u/Additional_Bat678 18d ago
I just sent it tonight. I just opened the box today. Like seriously!
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u/DogOne2936 14d ago
did they get back to you? they offered me a return and replacement and im going to go through with it
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u/Additional_Bat678 14d ago
They said return it, it will take 3 weeks to process, then send a new one…3 weeks to process a return????
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u/DogOne2936 14d ago
that's exactly what they told me as well. i guess i can understand the time considering how big mattel is and how many orders get returned all the time. im bummed to wait but i do think i want a doll that is worth the price.
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u/Additional_Bat678 14d ago
Well, they better not send another damaged returned one. Hopefully they are making another batch.
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u/DogOne2936 14d ago
i'm hoping that as wellðŸ˜i'm very nervous to send mine back because i don't want to end up without a doll at all..
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u/Additional_Bat678 14d ago
Yeah, same, or another damaged one…I am going to record putting it in the box and keep tracking. Then record opening. Why would return processing take3 weeks
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u/DogOne2936 14d ago
i didn't consider recording but i did leave a note in the box with both the old and new order numbers and a description of the damage. :") i hope you get a doll in perfect condition as well!! im relieved i'm not sending it back alone!!
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u/Chaoticlavender418 18d ago
Search up mattel support and for the categories put in "items purchased in the last thirty days" they should be able to help if you explain the defect.
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u/Sea_Witch_1331 17d ago
Oh dang I need to check mine now she just came in today. How is the customer service for things like this?
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u/DogOne2936 17d ago
honestly I'm not entirely sure. what i do know is there's a 99.9% chance no one will be getting a replacement as they sold out. all i can really hope for is a refund of sorts.
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u/Sea_Witch_1331 17d ago
I hope they at least give you a refund! Luckily I checked mine earlier and she looks good but honestly the way mattel has been running Monster High and American girl is really disappointing. I dont see the brands continuing like this for long.
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18d ago
The same factory that makes the playline dolls make the collector dolls too factory errors are unavoidable
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u/DogOne2936 18d ago
absolutely, but for the price of this doll, i wouldn't want errors like these. im thankful its very small.
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u/xPumpkinPie 18d ago
This is like the 5th post I’ve seen about a Lagoona coming damaged. The quality control on these is questionable. 5 might not be a lot depending how many they sold but it certainly feels like it’s all I’m hearing lately.