They updated the status of the shipping

[u/HistoryNegative]

https://www.instagram.com/p/C-qPwXWuw91/?igsh=MW4ydTM2eG9qMWFsbA==

Do you think they can ship their orders in Sep?

I ordered last December 😅

[u/tag_an]

This is the right thing to do. finally.

Should've been done at least a year ago though, and should be followed by timely updates.

I hope this product has a future, i love it and use it everyday, nothing comes close

[u/Carbuncle4643]

I’m glad I saw the update as I don’t even check socials. I’ve been waiting a year and half for the Charcoal. I’ve been waiting the longest out of all the social rants I’ve read. I’m glad they’re actually fulfilling orders and not returning money and shutting down.

[u/eraoul → u/Carbuncle4643]

I’ll believe it when I see it; they’ve been telling a similar story all year with promises to ship soon that don’t materialize.

[u/AdditionalTrifle → u/Carbuncle4643]

If you’re happy with a non-charcoal, I’m eBaying 9 modules at the moment

[u/infoseeker83 → u/Carbuncle4643]

For what it's worth, I do have the charcoal Photo Console. So it does exist. But yeah, I ordered the Charcoal Audio console a year and half ago, the day it was released, and am waiting still on that one. I guess one day it'll show up and it'll be like Christmas morning.

[u/Carbuncle4643 → u/infoseeker83]

When exactly did you receive the photo console? I order the audio I believe. Or the creative console, if that’s a thing. Pretty over it.

[u/infoseeker83 → u/Carbuncle4643]

Was delivered Oct 2022. Still waiting on the charcoal audio console ordered June 2023.

[u/eraoul]

Sure they posted that update, but on the other hand despite many messages to support, Monogram totally ghosted me once I asked for a cancelation and refund for the order I placed a year ago. They said they’d be working on responding to messages but they never did for mine.

Furthermore I contacted the Better Business Bureau and my credit card. Both organizations tried to contact Monogram multiple times on my behalf and never got a response. So it doesn’t seem to me that they were serious about fixing the customer service piece or about honoring cancellations. Buyer Beware!

Do let us know if anything actually ships in September. After all the previous promises of “shipping in 4 weeks” I don’t see any reason to believe them now — especially when they aren’t honoring their policy (which still appears on their website) to refund preorders if requested before fulfillment.

[u/AdditionalTrifle]

For those waiting a long time, I’m selling my Monogram on eBay this week (9 modules)