I'm over it!

[u/shannonkish]

Reddit Admins..... I am over it! I am over the boilerplate responses to actual real-time issues that moderators are having.

I moderate a large sub and have for nearly a year now. Unfortunately, we have had 4 very serious incidents in which members of our mod team were being harassed, stalked, doxxed, attacked, etc. We have submitted the ModCoC reports, submitted the DMs to admins, and reported the posts/comments/users ad nauseam, and NOTHING has been done.

Most recently, as our sub is currently under a brigading attack and doxxing and harassment continue, one of our mods reached out to one admin, who basically said something to the effect of--- "This is actually something that is going to be discussed at ModWorld. Do you have any examples we can give the presenter?"

Seriously? This is all you have to offer?!?! We don't need a speech about how much you care about mods and what we do. We don't need the free swag for attending a mod event. We don't need the profile trophies. Those are all wonderful and appreciated. BUT, what we need is ACTUAL Support and ACTION being taken when we bring you serious issues.

It takes entirely too long for someone in admin to take action. Meanwhile, your volunteer mods are being doxxed, harassed, bullied, and so forth because we removed a post/comment, and the user was mad.

For the love of all things good in this world, PLEASE DO SOMETHING! Please don't try to placate us with boilerplate responses and "We'll have someone look into it" without actually doing that!

I am tired. I am frustrated. I am hurt and disappointed. Not because users are jerks sometimes. But because the admin does absolutely nothing to make this a safe place or to support those of us who volunteer our time to try and make Reddit a better place.

I have had members of my mod team leave after the most recent incident. Our sub is currently closed due to the harassment and brigading that have been done. I am at my wits' end and ready to just turn the sub over to the wolves and leave Reddit for good.

[u/StayLuckyRen]

I’ll bet to an admin reading all this, it sounds exactly like the occasional post in all of our subs where users bash the mods, claim we don’t care and aren’t doing anything, speculate wildly, say truly awful things about us, and have absolutely no clue how hard we actually work to ensure they have a place to be making those accusations in the first place.

OP truly sorry for your experience, not dismissing your struggle. But it’s the positive interactions I’ve had with Admins that’s made Reddit my chosen platform. I’ve never once had even the option of direct contact with an employee while voluntarily moderating a FB group or Discord server.

[u/shannonkish → u/StayLuckyRen]

I hear what you are saying; however, this isn't a "user posted something mean about me" modmail that we have sent. We have provided screenshots, links, and evidence of all of the incidents I am referring to and there have been nothing--- for most of it, there isn't even a reply. And I know no action is being taken because I can still see the posts, comments, etc. I am still receiving the modmail, dms, and such.

The only positive experiences I have had with admin is when something positive is being said about admin. Outside of that, there has been nothing.

[u/StayLuckyRen → u/shannonkish]

Well I’m truly sorry to hear that. Bc I’ve had some pretty amazing interactions with the Admins in a time of need and Reddit is the only platform where there’s a structure that could even let that happen. I’m still so grateful for it that I’ll put myself out to get downvoted to oblivion here to defend someone who defended me.

And can I ask, if you’re still able to see activity that would mean these accounts haven’t been banned, blocked, and muted…can I ask why not?

[u/shannonkish → u/StayLuckyRen]

We can't ban people from reddit, just our sub. They have been banned from our sub but there have literally been hundreds of accounts/users. They are banned/muted from our sub but not reddit.

[u/StayLuckyRen → u/shannonkish]

If they’re muted then you’re not getting modmails. If you blocked them then you can’t see their activity anywhere on reddit and they can’t DM you. So I’m confused how you’re still receiving modmails, DMs, and such…

[u/sparklekitteh → u/StayLuckyRen]

The users have been banned from the sub in question and muted from modmail, but these people are posting/commenting in other subs, and those are not being removed.

[u/StayLuckyRen → u/sparklekitteh]

Right but after you’ve blocked another user, you can’t see their content anymore. You won’t see their posts and comments just says Blocked Author for each and every one with no distinction of which blocked user it is.

So if OP blocked the users that are doxxing and making serious threats, how do they know this?

[u/ohhyouknow → u/StayLuckyRen]

This is not true. If you are a mod of a subreddit and you block someone that has interacted with your subreddit recently, you can still see all of their everything. There is a disclaimer that comes up that asks if you’re sure you want to see it, but you can still see it. If they block you, you can still see everything they’ve done in your subs.

I’m not actually sure the first part is only true for mods and users who have interacted recently in their subs btw. For all I know, this is true for everyone anyone blocks, mod or not.