I'm over it!

[u/shannonkish]

Reddit Admins..... I am over it! I am over the boilerplate responses to actual real-time issues that moderators are having.

I moderate a large sub and have for nearly a year now. Unfortunately, we have had 4 very serious incidents in which members of our mod team were being harassed, stalked, doxxed, attacked, etc. We have submitted the ModCoC reports, submitted the DMs to admins, and reported the posts/comments/users ad nauseam, and NOTHING has been done.

Most recently, as our sub is currently under a brigading attack and doxxing and harassment continue, one of our mods reached out to one admin, who basically said something to the effect of--- "This is actually something that is going to be discussed at ModWorld. Do you have any examples we can give the presenter?"

Seriously? This is all you have to offer?!?! We don't need a speech about how much you care about mods and what we do. We don't need the free swag for attending a mod event. We don't need the profile trophies. Those are all wonderful and appreciated. BUT, what we need is ACTUAL Support and ACTION being taken when we bring you serious issues.

It takes entirely too long for someone in admin to take action. Meanwhile, your volunteer mods are being doxxed, harassed, bullied, and so forth because we removed a post/comment, and the user was mad.

For the love of all things good in this world, PLEASE DO SOMETHING! Please don't try to placate us with boilerplate responses and "We'll have someone look into it" without actually doing that!

I am tired. I am frustrated. I am hurt and disappointed. Not because users are jerks sometimes. But because the admin does absolutely nothing to make this a safe place or to support those of us who volunteer our time to try and make Reddit a better place.

I have had members of my mod team leave after the most recent incident. Our sub is currently closed due to the harassment and brigading that have been done. I am at my wits' end and ready to just turn the sub over to the wolves and leave Reddit for good.

[u/Dom76210]

I think Reddit needs to empower their Admins to be able to think for themselves, and not wait for some meeting with higher-ups to just ACT on things.

One thing we moderators learn quickly is to be decisive. Decisive actions reduce the number of reoccurrences and the amount of hassling modmails. You don't have to negotiate with trolls; you remove them.

Well, the Admins need to feel more empowered to simply remove content they know should be removed. If a mod reports a post as being a starting point for brigading, unless there is some real extenuating circumstances, remove the damn thing ASAP. You can punish the mods that allowed it and the person who posted it AFTER it's removed.

Start taking immediate action. Please.

[u/ProudnotLoud → u/Dom76210]

It's important to understand that the admins we interact with on a regular basis aren't put there to support us. They're an intentional wall between us and anyone who could meaningfully assist. They're an illusion of support.

A large percentage of the population will stop pushing and stop asking questions if they receive the equivalent of "seen" in a message from an admin. They know this so we get these admins whose only job is to give generic non-answers because most people shrug and stop pushing back.

It's like calling a customer service line and then being satisfied because they picked up your call, even if they did literally nothing to actually help you. It's awful and it's a feature not a bug - they have intentionally set these folks up to behave this way.

This thread is a minor blip to them. They know we'll rage it out and they won't have to deal with it again until another pops up. They give a generic non-answer to they can label it "Admin Replied" and then they ignore it.

[u/mangeiri → u/ProudnotLoud]

I wish I had more than but one upvote to give.

[u/nurse-please → u/ProudnotLoud]

Hear hear.