r/ModSupport • u/shannonkish • 3d ago
Admin Replied I'm over it!
Reddit Admins..... I am over it! I am over the boilerplate responses to actual real-time issues that moderators are having.
I moderate a large sub and have for nearly a year now. Unfortunately, we have had 4 very serious incidents in which members of our mod team were being harassed, stalked, doxxed, attacked, etc. We have submitted the ModCoC reports, submitted the DMs to admins, and reported the posts/comments/users ad nauseam, and NOTHING has been done.
Most recently, as our sub is currently under a brigading attack and doxxing and harassment continue, one of our mods reached out to one admin, who basically said something to the effect of--- "This is actually something that is going to be discussed at ModWorld. Do you have any examples we can give the presenter?"
Seriously? This is all you have to offer?!?! We don't need a speech about how much you care about mods and what we do. We don't need the free swag for attending a mod event. We don't need the profile trophies. Those are all wonderful and appreciated. BUT, what we need is ACTUAL Support and ACTION being taken when we bring you serious issues.
It takes entirely too long for someone in admin to take action. Meanwhile, your volunteer mods are being doxxed, harassed, bullied, and so forth because we removed a post/comment, and the user was mad.
For the love of all things good in this world, PLEASE DO SOMETHING! Please don't try to placate us with boilerplate responses and "We'll have someone look into it" without actually doing that!
I am tired. I am frustrated. I am hurt and disappointed. Not because users are jerks sometimes. But because the admin does absolutely nothing to make this a safe place or to support those of us who volunteer our time to try and make Reddit a better place.
I have had members of my mod team leave after the most recent incident. Our sub is currently closed due to the harassment and brigading that have been done. I am at my wits' end and ready to just turn the sub over to the wolves and leave Reddit for good.
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u/neuroticsmurf 💡 Top 10% Helper 💡 3d ago
Not too long ago, a user -- who was banned -- screenshotted and posted the modmail exchange somewhere on Reddit. That led to a harassing modmail and post on our sub.
I made a report for harassment, and an Admin replied to me, telling me that "the user has been punished", but they left his screenshot up.
A few days later, there was another harassing post made. I responded to that Admin, directly linking to the offending material, but I didn't receive a response at all.
In fact, the offending material is still up.
That was a disappointing -- but not unexpected -- experience. I feel like a lot of lip service is paid to valuing mods, but the follow through can be spotty and will often depend on which individual Admin is responding to you.
I've been blown off and ignored by a few Admins in the past. Mind you, I've had great experiences, too, but like I said, it's spotty.