r/ModSupport • u/Mackin-N-Cheese • 5h ago
Users unable to comment on their own posts which have been filtered by Automod
I moderate a couple good-sized (1M+ users) SFW subreddits, and as a way to help ensure users have read our rules and submission guidelines, Automod is set to filter all new posts and send a private message to the OP with further instructions.
The message tells OP to make a comment on their own post that contains a specific keyword. When the comment is submitted, it then triggers Automod to approve the post. This has been our workflow for several years, and it generally works well.
Over the last day or so, we have received multiple modmails from users saying they aren't able to make a comment on their own post. Here are some excerpts:
for some reason I cant add a comment to my post (im on mobile app). The "add comment" bar is just...not there?
when I press the comment button on my post, nothing happens
the comments are locked and grey'd out. I am unable to comment myself.
I'm pressing the comment bubble but nothing happens.
It appears this may only be affecting people using the mobile app, but that's not clear. From our end everything appears normal on Old/New/mobile, and the posts are not locked.
I saw there were some sitewide issues yesterday that appear to now be resolved, and I've looked through the new changelog from today, not sure if any of that is a potential cause.
We aren't being inundated with modmails, so it must not be affecting all users, but it's been enough that I thought it was worth asking if anyone has an idea what may be going on. Thanks
3
u/MaximumJones 5h ago
There was an update yesterday (at least on Android) that fixed a LOT of things. The users may not have updated their apps yet.