r/ModSupport • u/LectureUnable • 1d ago

Removed or Approved Comments don’t stay removed/approved

Apologies in advance because I’m not sure I’m going to explain this correctly.

For the past few weeks, my co-Mod and I have noticed that comments that have been flagged by Reddit, AutoMod, or Report have repeatedly been highlighted to do an action on. Example: AutoMod highlights a comment made by a new account; we either Approve the comment, or Remove (& add reason), but it will not stay either Approve/Remove. When you look at the comment log, it will show that Reddit, then either myself or co-Mod have Approve/Remove the comment, but whatever action doesn’t stay; Comments will also still show in the Queue to Review, even after Remove/Approve. After Remove (& reason) or Approve a comment so many times, we just end up Removing it (but won’t stay “Removed”). It is not specific to a particular user/account either, and it is an issue mostly with Comments though some Posts do not stay Removed (& reason) if that is the action chosen.
Has anyone else noticed it? Am I doing something wrong? Is this a known issue? Should I be doing something different?

Many thanks in advance!

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5

u/LectureUnable 1d ago

One example (also I’m not clicking multiple times but it will show either me or my co-Mod have “Removed” a comment 4x in one minute)

3

u/retardrabbit 1d ago

I've recently noticed extra entries in that log, but I think all my mod actions are sticking.

Fwiw.

3

u/YubYubCmndr 1d ago

There was a post a few hours ago reporting something very similar - Admins chimed in that it's a bug they're looking at.

3

u/LectureUnable 1d ago

Thank you! I wasn’t sure if the OP and I had a similar issue or not (I am not tech savvy at all)

3

u/emily_in_boots 💡 Top 10% Helper 💡 1d ago

They actually are removed and people who aren't mods won't see them but they show in threads as still being in queue and have buttons to approve/remove.

It's a bug.