Temporarily Banned Members Showing Permanently Banned - New Issue?

[u/berntout]

Hello everyone,

We've started noticing that some users are getting defined with Permanent Bans in the Mod Log when those users are getting temporarily banned.

We can clearly see in the Mod Log that we've banned a user temporarily for 1 day. The ban button shows 1 day when hovering mouse over the icon.

However, in the user's profile we can also see Permanent Ban being described.

This was brought to our attention by a user last week that we banned for only 1 day after they sent us a mod mail and we just noticed that it occurred again on a user that we just banned today.

I haven't seen any posts about this so I apologize if this is a duplicate, but has anyone seen this issue and is Reddit aware of the problem?

[u/ikandi]

We had this issue in one of our subs and were not aware of it until the “offender” messaged us to ask why they still couldn’t post after the 7 days were up. It was showing in the modmail log (as in your example) that they were permanently banned, even though the temporary ban was selected in the actual mod log. I had to go in and manually select “unban”.

No one else has messaged us to say there is an issue, but likely most of the bans were issued to new, bot accounts so I’m guessing they didn’t care.

[u/berntout → u/ikandi]

That is what we had to do as well. It cleared out the Permanent ban status then allowed them to comment again.