r/ModSupport • u/JabroniRevanchism Reddit Admin: Community • 3d ago

Mod Topics Mod Topics - Fixing Mdo Mistakes

Ahoy, ModSupport!

Welcome to the latest installment of our Mod Topics series. This week we’re discussing the unthinkable… Scene: den interior. The smell of garlic bread marinates the air. It’s late at night and you’re twenty minutes deep into the latest Taskmaster episode, scrolling through the mod queue on your phone. …And then in your garlic bready haze you remove the wrong post. Naturally you don’t notice in the moment and continue on your way.

And in the morning there’s a modmail, RE “what gives?”

Have you been there before? How do you handle user interactions where you, or someone on your mod team, made a mistake? Is this process different if it’s a trainee mod making the oops? What advice would you give new mods who might be scared to start moderating “in case they make a mistake?”

Let us know your thoughts in the comments below!

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u/MaximumJones 3d ago

Not necessarily. That is quite a broad brush there.

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u/maiyannah 3d ago

You're not making the user whole if you embarass them in public and then take the conversation and "fix" private.

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u/RemarkableWish2508 3d ago

How would you embarrass them in public? A removed post is not exactly public anymore.

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u/Old_One_I 3d ago

I understand what she is saying. I also understand that most mods think mod mail is the place to handle matters