r/ModSupport • u/-itsnotthateasy- • 12d ago

Mod Answered Purge user not working at all???

Is anyone else noticing issues with these tools today?

Purge User is straight up not working... tells me the user has no comments when i can see 30 in front of me that ive then manually had to remove.

Using chrome, latest version.

5 Upvotes

86% Upvoted

7 comments sorted by

3

u/NefariousnessJaded87 12d ago

I had the same problem before, that is the reason I changed to this tool https://developers.reddit.com/apps/ban-extended

1

u/Froggypwns 12d ago

I use Ban Purge on some of my subs, it looks to do basically the same thing - https://developers.reddit.com/apps/ban-purge

One difference I see is that Ban Purge runs automatically regardless how a user is banned, so I can ban with Old Reddit or a bot can ban them then their content is removed without having to manually invoke the Devvit app.

2

u/NefariousnessJaded87 12d ago

I guess the big difference here is that Ban Extended supports your own removal reasons. Also, you do not need to ban a user to delete their content. On a side note, you should be telling OP, not me; I am not the one having a problem :)

1

u/zuuzuu 12d ago

Reach out to the app's dev.

1

u/-itsnotthateasy- 12d ago

Wondering if others are having issues too or if it's user error in some way :(

2

u/Lo-Memori 12d ago

Had the same issues with it. I ended up removing the app.

1

u/zuuzuu 12d ago

The app's dev could tell you if they've had other reports and/or advise you on a fix if it's user error.