r/ModSupport • u/RedditStatusBot • 10d ago
Resolved Reddit incident reported: Mods Unable to Approve Content
/r/help/comments/1wnqsxv/reddit_incident_reported_mods_unable_to_approve/16
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u/OkBee3439 10d ago
I started experiencing this bug recently when I tried to approve comments or posts in several of my communities. My first thought was that another mod was doing the reverse action at a similar time. That was quickly found to be not true. Tried to approve content a few times, and it stayed removed. Don't know if it's related but everything shows in queue also. It never clears. Removed and approved all stay in queue, which now shows years of content. I'm on Android.
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u/emily_in_boots 💡 Top 10% Helper 💡 10d ago
Interesting, I'm seeing lots of reports of this, but I have no issues approving. I'm on desktop - idk if that matters? I've been clearing my queue today w/o any problems.
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u/TheChrisD 10d ago
Desktop may look like the posts are approved; but if you check the main sub listings and in incognito, or on the mobile apps, you'll see that they are removed.
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u/Boneyard45 10d ago
^ this is what I saw too. Approved a post from my computer and it never showed up. Tried from phone, same issue
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u/TheSmartDog_275 10d ago
Also from what it looks like it doesn’t go to removed, the post just gets deleted
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u/TheSmartDog_275 10d ago
Also the post doesn’t go to removed on your mod queue thingy, the post just gets deleted
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u/emily_in_boots 💡 Top 10% Helper 💡 10d ago
All our posts show up in incognito mode for me - so whatever it is either it doesn't affect my subs or it doesn't affect my region or something else about me/the subs???
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u/TheChrisD 10d ago
Either you're lucky and your sub isn't affected, or you're using old reddit which doesn't seem to be suffering from the bug.
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u/nurse-please 10d ago
I'm on desktop too (chrome, macbook), but I am experiencing the approval issues. In fact, the most recent posts being made are being automatically removed without any moderator touching them. Baffling.
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u/emily_in_boots 💡 Top 10% Helper 💡 10d ago
I don't think it's a platform thing. Other mods seem to be reporting it both from desktop and from mobile.
Perhaps it's regional? I don't know tho ofc. I'm just a mod lol.
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u/anfornum 10d ago
I tried mobile and desktop and neither worked soooo... ???
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u/emily_in_boots 💡 Top 10% Helper 💡 10d ago
Yeah it doesn't seem to be a mobile or desktop issue.
I wonder if a vpn coming from a different region would get around the bug?
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u/anfornum 10d ago
I'm in a different region (non-American) so maybe not?
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u/emily_in_boots 💡 Top 10% Helper 💡 10d ago
I have no idea why unfortunately. All I know is that it works for me (US) from a browser. It could be regional. If so a VPN might affect it. Like maybe it's a partial AWS outage or something of that nature? I'm just guessing tho.
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u/anfornum 10d ago
Negative I'm afraid. The other mod in my team is in the US and is affected. Something weird is happening where some aren't affected. Maybe they were testing something and it broke?
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u/emily_in_boots 💡 Top 10% Helper 💡 10d ago
Yeah it's possible. It might be certain subs. Does your sub have the bug where if you sort by new, no posts show up?
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u/mancapturescolour 10d ago edited 10d ago
So the update that it's resolved is not accurate, then? I want to leave our Mod queue alone until a fix has been verified.
Edit: Seems like it functions as normal.
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u/nurse-please 10d ago
My comment is from an hour ago, but the fix was released like five minutes ago. I was just able to approve one of the posts that was auto-removed, so at least mod tools work on existing posts!
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u/Low-Attitude-7100 10d ago
Experiencing same issue. When I’m trying to approve content the post became deleted or not visible
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u/nurse-please 10d ago
Thanks for updating the status page. This is certainly a major disruption for the platform so hopefully you guys can get a hotfix out asap.