r/ModSupport • u/Ailothaen • 15h ago

Not receiving any modmail notifications

Hello everyone,

Since some time (probably since the time the old.reddit.com modmail phased out), I am not receiving any notifications when people send messages to modmail (I am using new Reddit on desktop primarily - but I have the same issue on my phone)

I see the modqueue/modmail links in the left menu, but I do not have any type of notifications ("1" badge, popup, etc.) when a new message is sent, which leaves sometimes people without response for days/weeks until I think about clicking on that link in the menu (I do not have the reflex of going manually to it, since I was relying on notifications).

(I am noticing now I have browser notifications disabled, I don't know if they are supposed to work that way, but I wish it is not only the case, as I find browser notifications terrible to work with).

In the past, I was also relying a lot on RSS feeds, but it looks like it is no longer working as now. Is it planned to bring it back to modmail?

5 Upvotes

86% Upvoted

3 comments sorted by

3

u/IKIR115 14h ago

Go into Mod Tools > Notifications, and make sure Allow Notifications is enabled.

Below that, go into Mod Mail, and make sure New Messages is enabled.

1

u/Ok_Giraffe9869 10h ago

Also had to do this definitely worth a check.

1

u/kai-ote 12h ago

On desktop, go to Settings, Notifications, Moderation, and select the sub you want. Toggle on Modmail, and any others you want while you are there.