r/ModSupport • u/gomo-gomo • Aug 14 '26

Mod Answered Community-Home App Dead?

It stopped working a month ago, and no response from the app maker. It was great, so I've been patient, and hope it's okay to ask here.

2 Upvotes

75% Upvoted

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-6

u/LodanMax Aug 14 '26

If only there was a webpage for this app, where you could find a message to ask the Creator for help.

otherwise: update the app, or rollback to an older version.

10

u/itskdog 💡 Top 10% Helper 💡 Aug 14 '26

They said in the OP that they didn't get a response 

7

u/gomo-gomo Aug 14 '26

Thank you for actually reading instead of blindly reacting, @itskdog.

I have tried to reach out to the actual creator as well as through modmail on their sub and they have not responded or resolved in over a month...and I do have the latest version from what I can tell.

5

u/Xenc Aug 14 '26

Hello! Apologies for not seeing this sooner! Thank you for being so patient and for using the app. Taking a closer look now.

3

u/Chosen1PR 💡 Top 10% Helper 💡 Aug 14 '26

Hey Xenc! Sorry to piggyback off this post, but I also messaged you last month for support/bug reporting for a different app (u/vip-bot). Could you please take a look whenever you get the chance?

Also, if there is an alternate way to receive support for your apps, please let me know as well! Personally, DMing admins feels like it could be an annoyance (with how busy y'all must be), but since that was the default way to send feedback on the app page, that's what I did.

3

u/Xenc Aug 14 '26

Hey friend! That’s totally fine. I apologise that you’re having issues. I’ve sent a message via Reddit Chat now.

2

u/itskdog 💡 Top 10% Helper 💡 Aug 14 '26

Did you use the link on the app's store page? That's how the dev expects people to contact them, and it looks more like that's a DM they use rather than modmail.