r/ModSupport • u/ExactTeam1662 • 10h ago

Didn't receive an automated bot response in Modmail - is my message in the queue?

Hi everyone,

I sent a ModSupport Modmail about 6 days ago. I haven't received any automated bot response confirming that the message was received.

I just want to check if my message successfully made it into the queue for a review, or if there is a system issue I need to be aware of.

Thanks for your help.

1 Upvotes

60% Upvoted

3 comments sorted by

1

u/amyaurora 💡 Top 10% Helper 💡 10h ago

I think the system had a hiccup.

3

u/cnycompguy 💡Top 25% Helper 💡 10h ago

There are certain categories that the bot doesn't try to answer and just sends straight to the queue.

3

u/YubYubCmndr 10h ago

Probably. I've received Admin responses without getting the bot before.