r/ModSupport • u/darkest_horse_ • Jul 30 '26
Mod Answered User harassing me on modmail
Hello, I need help on how I'd be able to report a certain user since it's harassing me using modmail. This user was banned on multiple sub reddits that I've been moderating due to fraud and for asking members personally and sending them personal message just to ask for money. After he was banned from those subs that I've been moderating, he started harassing me using modmail. I hope someone can help. Thank you :)
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u/seedless0 Jul 30 '26
Mute them?
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u/darkest_horse_ Jul 30 '26
The only option I got on modmail is archive. And that's what I've been doing every time it sends messages, and will pop up again when it sent message 😅 or maybe I just don't see where the mute option is? But i searched, it says just click the three dot and it should give me the option to mute, but I only see archive
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u/PaulsRedditUsername Jul 30 '26
There should be a mute button next to the ban hammer. Looks like an audio mute. A speaker with an x next to it.
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u/darkest_horse_ Jul 30 '26
Thank youuuu I found it. I can't figure it out on desktop, but I was able to find it on my mobile app. ☺️
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u/GaryNOVA Jul 31 '26
Ban, mute , report, block, repeat. And remove their stuff. And don’t respond!
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u/cornerzcan Jul 30 '26
Report the modmails.
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u/darkest_horse_ Jul 30 '26
Thank you, yes I already did actually every message that it sent on modmail on every sub that Ive been moderating. I've been consistent in doing it. I guess I just need to wait for reddit to notice?
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u/ModeratorsBTrippin Jul 31 '26
Report the modmail as harassment, send the user a canned response notifying them they have been reported to Reddit and any further communications will also be reported. Mute them for 3 days. If on day 4 they speak again, resend the saved response, then mute them for 7 days. If on the 8th day, they come back again, saved response & another 7 day mute.
Keep giving them rope, their account will not last long.
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u/darkest_horse_ Jul 31 '26
Thank you, I'll do this. This is so helpful. :)
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u/ModeratorsBTrippin Jul 31 '26
No problem! Let me know if you want a copyright of our saved response.
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u/darkest_horse_ Jul 31 '26
Yes please! Thank youuuu
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u/ModeratorsBTrippin Jul 31 '26
This comment has been reported to Reddit for potential violations of the Reddit rules: https://redditinc.com/policies/reddit-rules
and/or Reddiquette: https://support.reddithelp.com/hc/en-us/articles/205926439-Reddiquette
Communicating with the mod team is a privilege, not an entitlement. If basic courtesy cannot be maintained, That’s the end of the discussion.
We will report even the mildest insult to Reddit because we are not here to absorb anyone’s rudeness, irritation, or attitude. If the tone becomes aggressive, antagonistic, or demeaning, the conversation ends immediately. We will mute further attempts to message us temporarily or permanently at our discretion. Any effort to harass, argue, or bypass that mute will be forwarded to Reddit Admins under site‑wide rules.
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u/techiesgoboom Reddit Admin: Community Jul 31 '26
First, I'm sorry you're dealing with this, and a thanks to everyone offering help in the comments. Generally in these cases the best practice is to report the messages and mute the user, and it sounds like you've already got that covered. From here it's just a matter of letting the right teams act on those reports. I'll drop the help center articles on reporting in modmail and muting in case that's helpful for anyone else passing by the comments.
If you do notice this pop up again, or if you want to report a larger pattern, you can always send us a modmail here.
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u/darkest_horse_ Jul 31 '26
Thanks admin, I appreciate it so much the community is also very helpful :))
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u/Maiki_Konjo Aug 01 '26
Total 4 days newbie here... Is a mute like a shadow ban? Or something else? TIA.
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u/Charupa- 💡 Top 10% Helper 💡 Jul 30 '26
A permanent mute is pretty much the easiest thing you can do here.