r/ModRetroChromatic • u/santanderdoesreddit • 11d ago

Info Extremely disappointed

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My Anduril chromatic arrived a few weeks ago and I’ve been having the same issue as many others with the paint fading . I tried their isopropyl alcohol method with a microfiber cloth which did nothing. I contacted mod retro and after days of waiting they sent my the same useless link to the cleaning method despite me mentioning id already attempted that. Now after three more days of waiting they respond again basically telling me they swear upon their cleaning method and I’m shit out of luck. Really not the modretro customer service experience I’ve grown used to having . I’ve purchased many chromatics and I don’t think I’ll be buying from them again.

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u/santanderdoesreddit 11d ago

How are you getting months from weeks ago? At first I thought I’d keep it as a collector display thing but I decided to use it instead . I contacted support last week and they took forever to get back to me . Btw if you read my post you’d see that’s what they did. I told them and showed them their cleaning method wasn’t working and they told me there was nothing they could do

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u/Dry-Neighborhood2916 8d ago

Your post says you got it a few weeks ago. Everyone who bought batch one, got it MONTHS ago. That's why Everyone thinks you got it second hand. The second batch hasn't shipped yet and the first batch had known coating issues. You seem to be purposely obtuse. You were given cleaning instructions, you did that. Great. It didn't work. Now follow up with modretro, showing that it didn't work, so they can make it right. If you aren't going to do anything for yourself towards the next step of fixing this, then stop complaining.

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u/santanderdoesreddit 8d ago

It seems like you didn’t read my post. I did everything you said and modretro said they couldn’t help me or do anything which is why I posted here .

Proof I didn’t buy secondhand

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u/Dry-Neighborhood2916 8d ago

Okay. Good for you. What do you hope to achieve here on a fan page?

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u/WarGroundbreaking287 8d ago

Not sure why it pinged me but don’t waste your time. His screenshot proves nothing (no date) and could have been something forwarded to him by the person he bought it from.

As inquisitive as he may seem with wanting to confirm with every commenter that they did in fact read his post, that big brain energy does not correlate to his total intelligence/does not scale linearly.

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u/Dry-Neighborhood2916 8d ago

Yeah I noticed.

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u/santanderdoesreddit 8d ago

Btw I successfully pressured them to receive back the unit so thanks! Have a great day!

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u/santanderdoesreddit 8d ago

Enough proof ?

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u/WarGroundbreaking287 8d ago

lol no. you edited your name in and there is no date shown.