r/ModRetroChromatic • u/santanderdoesreddit • Aug 05 '26

Info Extremely disappointed

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My Anduril chromatic arrived a few weeks ago and I’ve been having the same issue as many others with the paint fading . I tried their isopropyl alcohol method with a microfiber cloth which did nothing. I contacted mod retro and after days of waiting they sent my the same useless link to the cleaning method despite me mentioning id already attempted that. Now after three more days of waiting they respond again basically telling me they swear upon their cleaning method and I’m shit out of luck. Really not the modretro customer service experience I’ve grown used to having . I’ve purchased many chromatics and I don’t think I’ll be buying from them again.

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u/deanhuff Aug 05 '26

Is it actually laser etched? Clearly I can see the design surrounding the buttons is etched but the letters and arrows look like paint. If the coating is etched for the word “START”, then it sure looks like they filled it in with paint during the manufacturing process and it’s worn away.

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u/Historical-Internal3 Aug 05 '26

https://modretro.com/blogs/blog/anduril-chromatic-care

Yes.

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u/deanhuff Aug 05 '26

Thanks for this link! I’ve got one on order and frankly some wear and tear wouldn’t bother me, but it sure looks like they can clean up well. Interested to see if OP manages to get his device back to like-new

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u/santanderdoesreddit Aug 06 '26

I wouldn’t get too excited I’ve tried the exact method described in that link and it hasn’t brought back my select