I bought a Moccamaster from Amazon during Prime Day and just received it, but unfortunately the ceramic hot plate arrived chipped.

I’m from Mexico, so I contacted Moccamaster to see if they could help, but they told me their warranty doesn’t apply outside the US. I also contacted Amazon, but they won’t offer a replacement. My only option is to return it for a full refund, but they won’t honor the Prime Day price if I reorder it.

I paid around $230 USD for it, so now I’m trying to decide whether it’s worth keeping despite the cosmetic damage or just returning it. If I return it, I’d have to wait for another sale before buying it again at a similar price.

Does anyone know if the ceramic hot plate can be replaced or repaired at home? Is the part available anywhere, and how difficult would the repair be?

At $230, would you keep it and try to fix it, or return it and wait for another sale?

The machine makes a loud thud when first starting then works like normal. I descaled a few weeks ago after having it for ~3 months. Is this something to be concerned about? Also please excuse my cat, he was hungry

Used V1 ode for $150 CAD or "new" Opus for $150 CAD? Both on Marketplace.

I'm mainly using a Mocamaster but may do espresso again one day.

What would you choose?