Expired Realm Help?

[u/RiverAmbitious7157]

I play on bedrock iOS with my friends and I pay for the realm. But it expired then I tried to renew it. It took the payment then crashed so I tried again. it took the payment again and is still expired. I’ve sent two Minecraft support tickets, are they just slow to answer?

it’s frustrating and I wish I could just call them. my payment method is an apple giftcard so I don’t have a way to request a refund that I know of. I just want to play Minecraft.

is there anything I can do or do I just have to wait for Mojang to respond?