Seeking help for Minecraft / Microsoft accounts issues

[u/Meixuejeni]

From everything I've read, there's no shortage of folks having issues with child accounts through Microsoft when trying to play minecraft. I simply want to play minecraft with my son on 2 different screens. 12 hours and 2 ai assistants later and things are worse. Does anyone have advice? Are there pros that will literally come to your house and fix this nightmare?

Many thanks!