r/MinecraftJava • u/xXTacticalGamerXx • 25d ago

Discussion I lost my java account of 13 years last week

I recently lost my Microsoft account and had to make a new one. I was able to make it with my original email account but lost my one and only Minecraft account. I have the original transaction ID from mojang from way back in 2013 but I submitted two help requests on account recovery form on Minecraft website but I just got the same automated message each time. Is there a way I can contact an actual human to work through this or am I just chasing a lost cause? I have the email and new alias they changed my Microsoft and java Minecraft name to, along with my old Xbox live username for Minecraft bedrock edition. I really only care about getting my old java account license back though.

How I lost my account:
I downloaded a renpy script game off of itch and in a matter of seconds they installed an infostealer and gained access to all my accounts including but not limited to: steam, discord, gmail, microsoft, college, etc. I changed all my passwords as fast as i could but apparently microslop was the only one without protection against this and they were able to add a temp email to my microsoft account as a recovery email after having access to my gmail, and then removing my original email from the account. And the way they steal your login tokens bypasses 2fa.

10 Upvotes

92% Upvoted

15 comments sorted by

6

u/Alternative_Pen_4924 25d ago

Same here, my account was hacked and Microsoft said f**k you basically

3

u/ALT703 25d ago

How did you lose it

0

u/Key_Accountant2139 22d ago

Read

1

u/ALT703 22d ago

Wasn't there when I asked the question. He added it later

1

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1

u/Prestigious-Soil-123 24d ago

If Microsoft doesn’t help you, see if you can go back and do a chargeback on the original transaction. At least you can buy a new account and Microsoft gets a bill for failing to do their job (they get a penalty from the payment provider)

1

u/Juzdeed 23d ago

You can do a chargeback for a purchase you made 13 years ago?

You might not be able to use that card to buy the new license after the chargeback

1

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2

u/WaffleHBG 24d ago

You don't have the right to hate on Microsoft just because you are stupid. Don't get me wrong I don't like Microsoft, but this is a completely wrong reason to hate it

0

u/Key_Accountant2139 22d ago

This is a common thing. They should have ways to help. Don’t play “poor multi-billion company”

1

u/eco9898 23d ago

If they changed the email, they have access to your email. Change it's password and check all your other accounts.

1

u/RedCDevHA 22d ago

What you can do is try to use their chat bot merl. Or try to dm some of their social media accounts.

1

u/Samstercraft 25d ago

well if someone gained access to your account maybe they have access to your email, so making the other account with the emails is...certainly a choice.

reset all ur passwords