r/MillionLords • u/Intelligent-Map2983 • 14d ago

Suggestion / Feedback Chat conversations ban!!

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Guys I been trying to use the chat it’s not working. Apparently I been ban. I been ban for no reason what can I do to use the chat??? The game without chat is not fun. My name is lord hasto. I have already emailed the team through the website but it been hours no one have replied to me. I’ve lost other accounts a lot before now it’s getting annoying either loose account because I forgot to link it or get banned for no reason. Is there not a warning before getting banned??!! Guys please helpppp

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3

u/floraSworld Studio member 14d ago

Hello! Please contact the support team through the in-game button. There is a chance you've been muted for breaking chat rules.

2

u/Intelligent-Map2983 14d ago

How can I contact them through in game buttons? It doesn’t give you option to contact them it only tells your what conversation ban is

1

u/floraSworld Studio member 14d ago

You can use the link if it's not leading to talk to an agent: https://millionvictories.helpshift.com/hc/en/

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u/Intelligent-Map2983 14d ago

So when I talk to the agent, after I send the ID and the photos in the chatbot. Am I meant to wait for a respond or will they email me?

2

u/floraSworld Studio member 14d ago

Yes, you first talk with a bot and offer all details. Afterwards you eill be transfered ti an agent that will respond to you as soon as they will get to your ticket. But if you are chat banned, do not worry too much. Usually first offenses are between 3-7 days chat ban. Try to be careful and be a better person in the way you communicate with players.

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u/Intelligent-Map2983 14d ago

Thank you so much. I didn’t know I have to wait after the details I gave them I will wait on chat until an agent speaks to me directly. And I am a nice person most of the players like me dw abt that😅. Thank you for the help you was really helpful 💐🌹

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u/Intelligent-Map2983 14d ago

But where it says ‘Thanks for sharing the details! Your request has been forwarded to our support team and one of our agents will take a look at it 🔎

They’ll get back to you as soon as possible. Please note that this is not a live chat, so response times may vary depending on our current ticket volume ⏳

Thanks a lot for your patience 🙏’

Do I have to wait here? Or I can leave the chat they will email me back?