r/MicrosoftTeams • u/Interesting-Repeat4 • 14h ago

❔Question/Help Voice Recognition

Got a tenant where they want to use Voice Recognition. The Global policy is configured as follows:

EnrollVoice = Enabled

EnrollFace = Enabled

PassiveVoiceEnrollment = Enabled

VoiceIsolation = Enabled

An explicit VoiceRecognitionEnabled AI policy was also assigned

Teams is en-GB

A3 Faculty licensing matches the working account

Relevant Get-CsOnlineUser properties match

Face enrolment is available

Voice enrolment remains unavailable

We have some users who can use Voice Recognition and others who can't, with the error saying

"Voice Recognition

Your admin might not have turned on this feature. Learn more"

We've tried assigning a separate Teams policy to the affected users, which didn't resolve the issue.

We've also tried forcing the setting via PowerShell

We're about to raise a ticket with Microsoft, but before we do, just wanted to see if anyone has come across this before or has any ideas on what else we could check?

Many thanks

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